Cora Pearson
Scott
Summary
Dynamic customer service professional and shift leader with over three years of experience in fast-paced environments. Expertise in multitasking and time management ensures efficient operations while maintaining high levels of customer satisfaction. Strong ability to quickly learn new processes and adapt seamlessly to diverse work settings. Committed to fostering a positive team atmosphere and delivering exceptional service at every opportunity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead in Training
David’s Burgers
11.2022 - Current
- Ensured guest orders were accurate and delivered in a timely manner, achieving consistent positive feedback
- Assisted in managing guest complaints and resolving issues promptly to maintain high satisfaction levels
- Maintained cleanliness and organization of dining areas, supporting overall restaurant efficiency
- Trained and onboarded new team members, ensuring full understanding of daily operations and company policies
Barista
Bobatastic
05.2022 - 08.2022
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business
- Handled cash, credit, and mobile payments with accuracy; balanced cash drawer at the beginning and end of shifts
- Balanced multiple orders while ensuring accuracy and quality, even during solo shifts or low staff coverage
Education
Associate of Applied Science - Nursing
University of Arkansas At Little Rock
Little Rock, AR12-2025
Skills
- Team collaboration
- Strong communication
- Attention to detail
- Exceptional Customer Service
- Conflict resolution
- Multitasking excellence
- Clinical decision-making
Awards
- Employee of the month at David’s Burgers
- Graduated in the Top 5% of class with Highest Honors (GPA: 3.9)
- Dean’s list at University of Arkansas at Little Rock
Certification
BLS certified through American Heart Association
Timeline
Shift Lead in Training
David’s Burgers
11.2022 - Current
Barista
Bobatastic
05.2022 - 08.2022
Associate of Applied Science - Nursing
University of Arkansas At Little Rock
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