Cortney Flippo
Elkins
Summary
Dynamic bartender with a proven track record at Martinis Inc, excelling in customer service and sales expertise. Recognized for enhancing guest experiences through personalized drink recommendations and effective problem-solving. Highly reliable team player, adept at multitasking in fast-paced environments while maintaining cleanliness and compliance. Committed to fostering a positive atmosphere and driving organizational growth.
Overview
7
7
years of professional experience
Work History
Bartender
Martinis Inc
Fayetteville, AR
11.2018 - Current
- Created and delivered various cocktails in fast-paced setting.
- Organized bar space to optimize functionality and compliance.
- Addressed customer concerns effectively, maintaining service excellence.
- Tracked stock levels to ensure optimal inventory management.
- Educated staff on mixology techniques and customer interaction guidelines.
- Crafted seasonal drink offerings tailored to evolving customer preferences and industry trends.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Education
High School Diploma -
Berryville High School
Berryville, ARSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Memory retention
- Service-oriented mindset
Timeline
Bartender
Martinis Inc
11.2018 - Current
High School Diploma -
Berryville High School