Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Cory Smith

North Little Rock

Summary

Focused Programmer Analyst with exceptional problem solving and troubleshooting skills. Resourceful to thrive in challenging, fast-paced environments.

Overview

6
6
years of professional experience

Work History

Programmer Analyst, E, University Program

FIS
06.2023 - Current
  • Worked closely with clients to establish specifications and system designs.
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Performed regression and system-level testing to verify software quality prior to release.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.

Customer Experience Manager Pt

Michaels Arts And Crafts
08.2018 - 11.2023
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Associate

Michaels Arts And Crafts
09.2017 - 08.2018
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.

Education

Bachelor of Science - Computer Science

University of Central Arkansas
Conway, AR
12.2022

Associate Degree in Technology And Engineering -

Pulaski Technical College
North Little Rock, AR
08.2020

Skills

  • Issue and conflict resolution
  • Sales Techniques
  • Problem resolution
  • Team management
  • Customer service
  • Knowledge of C,Cobol, Java, Python, SQL, and HTML
  • Customer-oriented
  • Communications

References

References available upon request

Timeline

Programmer Analyst, E, University Program

FIS
06.2023 - Current

Customer Experience Manager Pt

Michaels Arts And Crafts
08.2018 - 11.2023

Associate

Michaels Arts And Crafts
09.2017 - 08.2018

Bachelor of Science - Computer Science

University of Central Arkansas

Associate Degree in Technology And Engineering -

Pulaski Technical College

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Cory Smith