Coty Marks
Conway
Summary
Dynamic professional with a strong background in business operations and customer service, honed as a Shop Owner at The Truck Shop. Skilled in diesel mechanics and adept at training teams, fostering collaboration, and enhancing operational success.
Overview
16
16
years of professional experience
Work History
Shop Owner
The Truck Shop
08.2019 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Heavy Equipment Operator
United States Army
02.2009 - 01.2023
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Operated and maintained armored vehicles.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
Diesel Mechanic
Mhc Kenworth
08.2017 - 08.2019
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Diagnosed complex mechanical problems quickly using advanced diagnostic tools and extensive knowledge of diesel systems.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Installed new systems and components in vehicles.
- Tested and adjusted engines to foster proper performance.
- Diagnosed mechanical problems for repair or replacement.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
Diesel Mechanic
Ryder Fleet Management
06.2013 - 08.2017
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Increased customer satisfaction by providing timely and accurate repair services for their heavy diesel equipment.
- Rebuilt components including engines, transmissions or braking systems when required instead of replacing with new parts, reducing costs for clients.
Education
Arkadelphia High School
Arkadelphia, ARDiploma - Diesel Technology
Nashville Auto-Diesel College
Nashville, TN05-2013
Skills
- Networking and partnerships
- Business operations
- Customer service background
- Job training
- Program management
Timeline
Shop Owner
The Truck Shop
08.2019 - Current
Diesel Mechanic
Mhc Kenworth
08.2017 - 08.2019
Diesel Mechanic
Ryder Fleet Management
06.2013 - 08.2017
Heavy Equipment Operator
United States Army
02.2009 - 01.2023
Arkadelphia High School
Diploma - Diesel Technology
Nashville Auto-Diesel College
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