Courtney Burkett
Alma
Summary
Dynamic Retail Shift Leader at Cracker Barrel Old Country Store, skilled in employee motivation and store operations. Successfully enhanced floor efficiency and sales through strategic task delegation and customer engagement. Recognized for implementing effective merchandising strategies that boosted sales and fostered a guest-first culture. Committed to excellence in team performance and guest relations.
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Retail Shift Leader
Cracker Barrell Old Country Store
10.2022 - Current
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Advised team members on positioning and display of clothing items and accessories to promote highest sales numbers possible.
- Exercised rigorous guest-first fundamentals.
- Organized and understood goals, sales and requirements of site floor.
- Provided information on proper seasonal and era-based fashion trends to floor and team members.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
Education
Northside High School
Fort Smith, ARSkills
- Employee motivation
- Shift scheduling
- Store operations
- Customer engagement
- Returns handling
- Task delegation
- Sales reporting
- Stock replenishment
- Guest relations
Timeline
Retail Shift Leader
Cracker Barrell Old Country Store
10.2022 - Current
Northside High School
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