Courtney Keeling
Rogers
Summary
Dedicated and highly skilled Front Desk Insurance Coordinator with extensive experience managing all aspects of dental office administration. Proficient in insurance verification and coordination. Strong knowledge of dental and medical insurance policies, billing procedures, and practice management software, A Detail-oriented and organized professional who thrives in fast-paced environments while maintaining a patient-focused approach. Adept at mastering new software, procedures, and industry-specific knowledge with minimal training.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist/ Insurance Coordinator
Rock Family Dental
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Verify patients' dental insurance coverage, benefits, and eligibility before appointments.
- Submit, track, and follow up on insurance claims to ensure timely reimbursement.
- Accurately enter and update patient insurance information in Denticon.
- Stay up to date with changes in dental insurance policies and coding requirements.
Front Desk Receptionist/ Insurnce Coordinatior
Dental Implant Docs
01.2023 - 11.2023
- Greeted guests and clients warmly to create positive first impressions.
- Organized and maintained front desk files to streamline operations and access to information.
- Handled reservations and bookings to ensure efficient scheduling and availability.
- Verify patient insurance eligibility and benefits for oral surgery procedures, including Medical-Dental Cross-Coverage.
- Educate patients on insurance coverage, deductibles, copays, and out-of-pocket cost for surgical treatments.
- Work closely with front desk, billing, and financial coordinators to streamline the insurance
Education
No Degree - Computer Science
Rose State College
Oklahoma01-2014
Skills
- Strong knowledge of medical and dental insurance billing, Including coordination of benefits
- Proficiency in dental and medical billing software (Denticon and Dentrix)
- Excellent communication and problem solving skills
- Ability to multitask in a fast paced surgical environment
- Detail-oriented with strong problem-solving abilities
Timeline
Front Desk Receptionist/ Insurance Coordinator
Rock Family Dental
11.2023 - Current
Front Desk Receptionist/ Insurnce Coordinatior
Dental Implant Docs
01.2023 - 11.2023
No Degree - Computer Science
Rose State College
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