Courtney Shaw
Jonesboro
Summary
Seasoned Facilitator with a background in diverse group dynamics and effective communication. Strengths include active listening, problem-solving, adaptability to various needs of individuals or groups, and the ability to enhance medication accuracy, and streamline processes.
Overview
10
10
years of professional experience
Work History
Medication Reconciliation Facilitator
St. Bernards Medical Center
Jonesboro
02.2024 - Current
- Facilitate medication reconciliation for patients admitted to the hospital to maintain the treatment regimen.
- Maintained accurate documentation of all activities related to medication reconciliation process.
Certified Pharmacy Technician
Walmart
Jonesboro
12.2019 - Current
- Verified accuracy of patient information on prescription orders.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Communicated with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Cashier/Self Checkout Host
Walmart
Jonesboro
02.2015 - 12.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed other duties as assigned by management.
Education
Bachelor of Science - Biology
Arkansas State University
Jonesboro, AR08-2023
Skills
- Medication reconciliation
- Pharmacy software
- Patient documentation
- Safety protocols
- Insurance claims processing
- Customer service
- Team collaboration
- Prescription verification
- Multitasking and organization
Timeline
Medication Reconciliation Facilitator
St. Bernards Medical Center
02.2024 - Current
Certified Pharmacy Technician
Walmart
12.2019 - Current
Cashier/Self Checkout Host
Walmart
02.2015 - 12.2019
Bachelor of Science - Biology
Arkansas State University
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