Courtney West
El Paso
Summary
Highly skilled Operations Supervisor with 5+ years of experience in implementing innovative solutions to increase productivity, reduce costs, and improve safety. Proven track record in developing and implementing new systems, collaborating with cross-functional teams, and identifying and resolving issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inbound/Outbound Supervisor II
Dollar General Distribution Center
North Little Rock
11.2024 - Current
- Reviews WMS reports, conducts batch moves, and notifies WMS personnel regarding shutdowns or other WMS failures.
- Utilizes Standard Operating Procedures to resolve and correct problems; communicates issues
- Conducts Daily Plan, dashboard, run calculator, and asset counts.
- Reviews IPI for qualified candidates
- Conducts weekly and monthly staffing review. Communicates with HR when interviews need to be scheduled/ Retention efforts. Conducts interviews. Empowered to hire effective immediately.
- Conducts monthly barrier meetings to address employee concerns and initiates resolution immediately.
- Maintains constant communication with inventory control regarding inventory adjustments, cycle counts, expiration dates, and variances. Initiates creates and logs all store returns, vendor returns, donations, and merchandise that is destroyed.
- Maintains constant communication with 3rd Party unloading service, vendors, Hiland Dairy, and Fleet drivers. Ensuring a functioning schedule and all outside partners follow SOP and safety regulations.
- Maintaining records for all cases, crates, and pallets. Performs reconciliation on a monthly basis with Hiland Dairy regarding crates.
- Conducts weekly meetings and reviews with all major 3rd parties to ensure balance and mitigate future issues and delays.
- Ensures all records for the DC are accurate and readily available.
- Ensures all temperature devices are tested and logged on a weekly basis to ensure accuracy and product freshness.
- Partners with the Training Department to monitor new employee development tracking.
- Supports and follows all safety SOPs to reduce and eliminate employee injury, performs safety walkthroughs, and documents all findings
- Ensures trailers are available to ensure timely delivery and pick-ups. Logging and reporting all tagged trailers to Fleet Maintenance to ensure trailers remain in use.
- Review quality measurements and reports status to Inbound/Outbound Manager.
- Maintains employee records and reports to HR. Including PTO status, progressive discipline, and basic employee information.
- Performs counseling sessions and is empowered to dismiss employees in applicable situations.
- Conducts annual employee reviews and initiates updated SMART goals.
- Interviews and selects candidates for employment in partnership with Human Resources department.
- Ability to run all departments effectively and efficiently
- Successful communication between shifts and departments
Inbound/Outbound Supervisor
Dollar General Distribution Center
North Little Rock
04.2024 - Current
- Plans daily production goals.
- Reviews WMS reports, conducts batch moves, and notifies WMS personnel regarding shutdowns or other WMS failures.
- Utilizes Standard Operating Procedures to resolve and correct problems and communicates issues to fellow leadership.
- Review reports to determine daily department production goals.
- Partners with the Training Department to monitor new employee development tracking.
- Utilizes experience and expertise to identify improvement areas.
- Reviews quality measurements and reports status to Inbound/Outbound Manager.
- Maintains employee records on a daily basis.
- Supports safety programs to reduce or eliminate employee injuries.
- Conducts annual employee reviews, initiates updates to SMART goals.
- Performs barrier meetings monthly and initiates a resolution.
- Interviews and selects candidates for employment in partnership with Human Resources department.
- Performs counseling sessions and is empowered to dismiss employees in applicable situations.
Area Manager II
Amazon LIT2
North Little Rock
10.2023 - 02.2024
- Developing strategies to improve operational processes and increase efficiency
- Created Idle-Time (Program that notifies of the last scan and the time frame until the next scan)
- Initiated and led ring scanner project (Increased average CPH by 83%)
- Developed a team of 60 employees
- Transferred to all departments to create high-functioning teams
- Coach associates on safety and performance.
- Identify and address safety hazards.
- Ensure successful area performance through tracking and reporting metrics.
- Track and report labor hours and production.
- Assign job duties/cross-training/labor share
- Train employees through leadership program
- Identifying barriers and initiate resolution
- Review percentages and rates to improve shift.
- Communicates with finance to send and complete internal transfers.
Area Manager
Amazon LIT2
North Little Rock
08.2021 - 10.2023
- Developing strategies to improve operational processes and increase efficiency
- Created Idle-Time (Program that notifies of the last scan and the time frame until the next scan)
- Initiated and led ring scanner project (Increased average CPH by 83%)
- Developed a team of 60 employees
- Transferred to all departments to create high-functioning teams
- Coach associates on safety and performance.
- Identify and address safety hazards.
- Ensure successful area performance through tracking and reporting metrics.
- Track and report labor hours and production.
- Assign job duties/cross-training/labor share
- Train employees through leadership program
- Identifying barriers and initiate resolution
- Review percentages and rates to improve shift.
Cap 1 Team Lead
Walmart
Lonoke
01.2018 - 01.2021
- Set and recommended mark-up rates, mark-down rates, and selling prices for merchandise.
- Managed counts on inventory in the backroom and sales floor.
- Made sure all produced needed was out of the backroom and on the salesfloor.
- Worked side by side with management on several Holiday projects to ensure customer satisfaction.
- Take account on storing excess products.
- Managed the Inventory process as a whole.
- Created and adjusted team schedules.
Education
Master's degree - Business Management and Leadership
WGU
05.2025
Master's degree - Business Administration
Western Governors University
10.2024
Bachelor's degree - Business Administration
Western Governors University
07.2023
Skills
- Team collaboration
- Strategic planning
- Problem solving
- Team building
- Data analysis
- Risk assessment
- Analytical skills
- Continuous improvement
- Supply chain
Certification
Lean Six Sigma Foundations Certification, 02/01/24, 04/01/24
Timeline
Inbound/Outbound Supervisor II
Dollar General Distribution Center
11.2024 - Current
Inbound/Outbound Supervisor
Dollar General Distribution Center
04.2024 - Current
Area Manager II
Amazon LIT2
10.2023 - 02.2024
Area Manager
Amazon LIT2
08.2021 - 10.2023
Cap 1 Team Lead
Walmart
01.2018 - 01.2021
Master's degree - Business Management and Leadership
WGU
Master's degree - Business Administration
Western Governors University
Bachelor's degree - Business Administration
Western Governors University
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