Courtny Stricklin
Benton
Summary
Dynamic healthcare professional with strong leadership and exceptional customer service skills, honed at McFarland Eye Care. Expert in scheduling coordination and HIPAA compliance, I enhanced patient care through streamlined processes and effective communication, resulting in improved outcomes. Proven ability to manage high call volumes while maintaining attention to detail and patient safety.
Overview
2023
2023
years of professional experience
Work History
Lead Patient Care Coordinator
McFarland Eye Care
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Streamlined communication between healthcare providers, resulting in improved patient outcomes.
- Supported continuous improvement initiatives by identifying opportunities for process enhancements within the department.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
Front Desk Receptionist
Blackmon Chiropracti
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Hairstylist
Wild Roots
06.2017 - 06.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Associates Of Fine Arts -
Pulaki Technical College
North Little Rock, AR05.2017
Skills
- HIPAA compliance
- Effective time management
- Insurance verification
- Scheduling coordination
- Healthcare
- Strong leadership
- Customer service
- Attention to detail
- Multitasking
- Patient care
- Critical thinking skills
- Organizational skills
- Patient safety
Timeline
Hairstylist
Wild Roots
06.2017 - 06.2022
Lead Patient Care Coordinator
McFarland Eye Care
Front Desk Receptionist
Blackmon Chiropracti
Associates Of Fine Arts -
Pulaki Technical College
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