Cristina Reyes
Buenos Aires
Summary
Adept at operations management and fostering customer relationships, I significantly enhanced operational efficiency and customer satisfaction.
My expertise in problem-solving and cross-functional collaboration led to innovative solutions, streamlining processes for optimal performance. Skilled in KPI tracking, I excel in driving business success through strategic oversight and effective team leadership.
Overview
8
8
years of professional experience
Work History
Operations Manager
JP Morgan Chase Bank NA
02.2021 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and area procedures.
- Developed and maintained relationships with external vendors and suppliers, and negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operations Supervisor
JP Morgan Chase Bank NA
02.2018 - 01.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Customer Service Representative
Iron Mountain
04.2017 - 10.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Education
Postgraduate - Logistic And Supply Chain
UADE
Buenos Aires, Argentina03-2019
Bachelor of Science - Computer Science
Universidad Del Zulia
Punto Fijo, Venezuela05-2015
Skills
- Problem-solving
- Operations management
- KPI tracking
- Customer relationship management (CRM)
- Cross-functional collaboration
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Operations Manager
JP Morgan Chase Bank NA
02.2021 - 11.2024
Operations Supervisor
JP Morgan Chase Bank NA
02.2018 - 01.2021
Customer Service Representative
Iron Mountain
04.2017 - 10.2017
Postgraduate - Logistic And Supply Chain
UADE
Bachelor of Science - Computer Science
Universidad Del Zulia
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