Crystal Caldwell
Jacksonville
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Assistant/Teacher
Kid to Kid Child Development Center
Jacksonville
04.2019 - Current
- Educator in classrooms
- Managed logistics for field trips, coordinating transportation and activities to ensure successful student experiences.
- Coordinated enrollment process for new students, ensuring smooth transition and integration into school environment.
- Transport children to and from school
- Maintained an organized filing system of paper documents and electronic files.
- Streamlined file organization by developing spreadsheets, faxing reports, and scanning documents to enhance workflow.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Prepared meals in kitchen
Online Personal Shopper
Walmart
Jacksonville
04.2023 - 05.2025
- Fulfilled pickup and shopping orders for customers in local area, ensuring timely service.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Recommended alternative products for out-of-stock items, enhancing customer satisfaction.
- Scanned items during retrieval from shelves, maintaining accurate inventory records.
- Ensured compliance with Walmart's policies during order fulfillment processes.
- Secured and stored items until customer pickup.
- Sought help from store associates in locating unavailable items.
Customer Service Representative
TeleTech Sherwood
Sherwood
10.2018 - 04.2019
- United Healthcare Customer Service Representative
TELETEC - Sherwood, AROctober 2018 to April 2019My job at TeleTech was a customer service representative; I worked for United Healthcare, answering incoming calls. Helping the customer understand their healthcare plan. I also helped the customers set up doctor appointments, and help with taking payments on their account. - Answered customer inquiries, delivering accurate information on products and services to enhance customer understanding.
- Assisted customers with account management and service-related questions, ensuring timely and effective solutions.
- Maintained knowledge of products and services to provide accurate information.
- Escalated complex issues to appropriate departments for timely resolution.
- Followed up with customers post-interaction to confirm satisfaction and address any remaining concerns.
Sales Associate
Walmart
Crossett
09.2014 - 02.2016
- Wal-Mart Sales Associate
- Walmart - Crossett, AR
- September 2014 to February 2016
- Assisted customers in locating products, resolving inquiries, and providing tailored product recommendations.
- Assisted customers in locating products and answering inquiries.
- Executed accurate transactions at the cash register, ensuring a smooth checkout experience for customers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves regularly to maintain optimal inventory levels and enhance product availability.
- Unloaded items from boxes and stocked shelves to ensure product availability for customers.
Education
Pharmacy Technician -
Arkansas State Board of pharmacy Technician
04.2026 - 05.2026
Phlebotomy - Phlebotomy
R&L Healthcare
03.2021 - 04.2021
Magnolia High School
Magnolia , Arkansas Skills
- Appointment scheduling
- Front office management
- Data entry
- Customer service
- Call handling
- Patient charting
- Classroom management
- Effective communication
- Written communication
- Team collaboration
- Food safety
Certification
- Phlebotomy License
- Pharmacy Technician
- Cpr certified
Timeline
Pharmacy Technician -
Arkansas State Board of pharmacy Technician
04.2026 - 05.2026
Online Personal Shopper
Walmart
04.2023 - 05.2025
Phlebotomy - Phlebotomy
R&L Healthcare
03.2021 - 04.2021
Office Assistant/Teacher
Kid to Kid Child Development Center
04.2019 - Current
Customer Service Representative
TeleTech Sherwood
10.2018 - 04.2019
Sales Associate
Walmart
09.2014 - 02.2016
Magnolia High School