Crystal Goss
Van Buren
Summary
Developed strong interpersonal and problem-solving skills in supportive environment, looking to transition into new field. Demonstrated ability to build trust and rapport with diverse individuals and manage conflict effectively. Seeking to leverage these transferable skills in dynamic and collaborative workplace.
Offering solid foundation in communication and empathy, eager to learn and grow in supportive environment. Brings ability to quickly understand and apply counseling methods and techniques relevant to role. Ready to use and develop active listening and conflict resolution skills in any role.
Overview
17
17
years of professional experience
Work History
Financial Councilor
Mercy General Hospital
09.2024 - Current
- Enhanced public awareness of available resources through regular communication.
- Assisted patients with financial assistance, payment plans as well as cost estimates for their visits or procedures.
- Got new reports built to help the clinic bring in more money that is owed from the patients.
- Ran reports.
- Worked on daily tasks to get patients estimates or assistance before their appointments.
Area Manager
JACKSON HEWITT TAX SERVICE
02.2013 - 01.2023
- I manage 14 locations with at most 50 employees
- I create schedules, handle customer service, assist in daily filing of tax returns & I assist employees with any tax questions they need assistance with
Tax Preparer
JACKSON HEWITT TAX SERVICE
12.2007 - 03.2013
- I assisted clients in filing tax returns, answer multi line phones & all aspects of customer service
Education
High school diploma -
Cedarville High School
Cedarville, AR05.2003
Skills
- Management
- Leadership
- Project management
- Supervising experience
- Phone etiquette
- Customer service
- Schedule management
- Human resources
- Facebook Advertising
- Print advertising
- Accounting
- Tax experience
- Vital signs
- Patient care
- Clerical experience
- Communication skills
- Recruiting
- Time management
- Multi-line Phone Systems
- Social Media Management
- Office Management
- Marketing
- Analysis skills
- GAAP
- Microsoft Powerpoint
- Ethics and integrity
- Operations management
- Organization skills
- Community engagement
- Relationship building and management
- Creativity and innovation
- Team development
- Income tax preparation
- Local, state, and federal tax returns
- Goals and performance
- Staff training and development
Additional Information - Community Outreach
Very passionate about community outreach. Helped organize blessing bags for the homeless and several suicide prevention walks.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Spreadsheets with Microsoft Excel, Proficient, 03/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
- Attention to detail, Proficient, 03/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Financial Councilor
Mercy General Hospital
09.2024 - Current
Area Manager
JACKSON HEWITT TAX SERVICE
02.2013 - 01.2023
Tax Preparer
JACKSON HEWITT TAX SERVICE
12.2007 - 03.2013
High school diploma -
Cedarville High School
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