Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Crystal McDonald

Springdale

Summary

Dynamic Public Safety Growth Executive with a proven track record at Mission Critical Partners, excelling in proposal development and client relationship management. Successfully enhanced the Automated Secure Alarm Protocol pipeline through strategic networking and innovative integration solutions, demonstrating expertise in emergency communication protocols and a commitment to customer success.

Overview

21
21
years of professional experience

Work History

Public Safety Growth Executive

Mission Critical Partners
12.2024 - Current
  • Work to grow the Automated Secure Alarm Protocol pipeline by setting up presentations and networking with Emergency Communication Centers working closely with Client Service Directors and attending APCO/NENA Conferences.
  • Set up proposals and follow through with the accounts until kickoff.
  • Work closely with CAD vendors to ensure integration with ECCs and strive to improve the ASAP protocol with new ideas.

SERVICE & INSPECTION SALES EXECUTIVE

STATE SYSTEMS INC.
01.2024 - 12.2024
  • Collaborated with current and new customers to develop tailored inspection agreements and generated reoccurring revenue while providing customer service to meet the needs of the customer.
  • Managed and negotiated quotes and agreements from start to finish and established and maintained solid relationships between the customer and the company.

INSPECTIONS DEPARTMENT MANAGER

DUNK FIRE & SECURITY
03.2023 - 01.2024
  • Lead a team of inspectors to fulfill inspection needs of customers while managing an active inspection schedule.
  • Maintained paper and digital reports for the fire marshals and maintained the department’s budget with a focus on the P&L for the department.
  • Earned my Level I Fire Alarm Technician license through the State of Arkansas.

WATCHGUARD APPLICATION SPECIALIST

MOTOROLA SOLUTIONS
10.2022 - 03.2023
  • Traveled to multiple law enforcement agencies to educate and implement mobile video devices.
  • Provided educational tools on the devices and provided follow through for the customer during end user training.
  • Held remote training with smaller agencies providing an online platform for their end user education.
  • Created and maintained educational documents to provide customers with continued success in the training of the product.

PUBLIC SAFETY SUPERVISOR ECC – NIBRS COORDINATOR – CRIME ANALYST

SPRINGDALE POLICE DEPARTMENT
Springdale
07.2004 - 10.2022
  • Beginning my career as a dispatcher, I climbed my way to dispatch shift supervisor and managed 9 dispatchers in a high stress environment in a center that provided police, fire, and EMS to citizens.
  • Maintained schedules and continuing education hours while also stepping in when needed.
  • I was CTO certified and became a Q for EMD and EFD protocols.
  • I collaborated with locals hospitals to become Cardiac Hospital accredited and started the Early Heart Attack Care Ambassadors Program within the center.
  • As supervisor, I was responsible for creating and maintaining the Fire Department's SOP for Dispatch and submitted their ISO data.
  • I was also responsible for setting up new Response Priority Assignments and Management Response Areas in the CAD system for the fire department, meeting the NFPA guidelines.
  • I was awarded the James Melekian Dispatcher of the Year award in 2008.
  • After dispatch, I managed officer reporting and coached individuals on appropriate statutes and methods in their documentation.
  • During the last 8 years of my time with the department, I developed and managed the report specialist program which was responsible for over the phone citizen reporting, FOIA requests, media requests, and documentation filing for law enforcement contacts.
  • During my time, I was responsible for assisting in the purchase and development of the new Records Management System for the agency and setting up a train the trainer program for go-live.

Education

High School -

Springdale High School
Springdale, AR
01.2000

Skills

  • Proposal development
  • Client relationship management
  • Public safety protocols
  • Emergency communication integration
  • Inspections management
  • Sales strategy implementation

Custom

Certifications and Accomplishments

February 2024

PMP Certification Course   through PMI

October 2023

Arkansas Level 1 Fire   Alarm Technician

January 2023

Motorola Solutions Inc.

Project Manager Bootcamp

March 2019-March 2020

City of Springdale Chamber of Commerce

Leadership Springdale Program

October 2016-January 2017

International Association of Crime Analysts

Exploring Crime Analysis: Essential Skills

January 2017-April 2017

International Association of Crime Analysts

Fundamentals of Crime Analysis

July 2019-September 2019

International Association of Crime Analysts

Exploring Crime Analysis: Essential Skills II

May 2008 

James Melekian Dispatcher of the Year Award

Timeline

Public Safety Growth Executive

Mission Critical Partners
12.2024 - Current

SERVICE & INSPECTION SALES EXECUTIVE

STATE SYSTEMS INC.
01.2024 - 12.2024

INSPECTIONS DEPARTMENT MANAGER

DUNK FIRE & SECURITY
03.2023 - 01.2024

WATCHGUARD APPLICATION SPECIALIST

MOTOROLA SOLUTIONS
10.2022 - 03.2023

PUBLIC SAFETY SUPERVISOR ECC – NIBRS COORDINATOR – CRIME ANALYST

SPRINGDALE POLICE DEPARTMENT
07.2004 - 10.2022

High School -

Springdale High School

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