Crystal Shands
Jonesboro
Summary
Well mannered, hard worker, dedicated, jack of all trade's employee. Leadership role position 5 years of experience. Factor work 6 years of experience.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
4
4
years of professional experience
2008
2008
years of post-secondary education
Work History
Server
Huddle House
Jonesboro
03.2025 - 03.2026
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Explained menu items, describing ingredients and cooking methods upon request.
Shift Leader
Hardee's
Paragould
06.2024 - 01.2025
- Resolved customer complaints promptly to maintain positive dining experiences.
- Implemented health and safety procedures to promote a safe work environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Shift Leader
KFC
Columbia
09.2023 - 11.2023
- Resolved customer complaints promptly to maintain positive dining experiences.
- Trained new employees on customer service standards and food safety protocols.
- Conducted regular quality checks on food preparation and presentation standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Upheld company standards and compliance requirements for operations.
Carhop
Sonic
Cave City
04.2022 - 07.2023
- Delivered food and beverages to customers in a timely manner.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Maintained knowledge of new offerings and upsold promotional items and specials.
Debone line worker
Ozark Mountain Poultry
Batesville
12.2021 - 03.2022
- Removed any bones from breast meat.
- Hung whole wings.
- Graded the quality of wings and breast.
Line Production Worker
PECO FOODS
Batesville
09.2021 - 12.2021
- Operated machinery to prepare raw materials for production processes.
- Maintained cleanliness in work areas to ensure safe operations.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Ensured proper labeling of completed products before shipping out.
- Tracked production data such as number of items produced per hour, day, week.
Education
Bachelor of Science - Counseling Psychology Addiction Services
Purdue University
West Lafayette, IN 09.2023 - 03.2026
Diploma -
Nettleton High School
Skills
- Customer service
- Team leadership
- Food delivery
- POS operation
- Exceptional customer service
- Menu presentation
- Menu memorization
- Positive guest interactions
- Multitasking and organization
- Memory retention
- Hospitality service expertise
- Professional appearance
- Positive and professional
- Order accuracy
- Point of sale (POS) system operations
- Cash handling
Awards
- Dean's List, 01/01/22, Awarded Dean's List at Colorado Technical College
- Dean's List Honor's, 03/01/22, Awarded Dean's List Honor's from Colorado Technical University
Additional Information
Well mannered, hard worker, dedicated, jack of all trade's employee. Leadership role position 5 years of experience. Factor work 6 years of experience., Authorized to work in the US for any employer
Timeline
Server
Huddle House
03.2025 - 03.2026
Shift Leader
Hardee's
06.2024 - 01.2025
Bachelor of Science - Counseling Psychology Addiction Services
Purdue University
09.2023 - 03.2026
Shift Leader
KFC
09.2023 - 11.2023
Carhop
Sonic
04.2022 - 07.2023
Debone line worker
Ozark Mountain Poultry
12.2021 - 03.2022
Line Production Worker
PECO FOODS
09.2021 - 12.2021
Diploma -
Nettleton High School