Cyna Robinson
North Little Rock
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Traveling Nail Technician
CyNails
Los Angeles
04.2020 - 07.2024
- Licensed nail technician with 4 years of experience (part time work), providing services to women, men, and children.
- Demonstrated manicure, pedicure and luxury.
- Provided customized nail services, including manicures and pedicures, to enhance client satisfaction.
Behavioral support technician
The Arc of the Ozarks
Blue Springs
08.2023 - 04.2024
- Provided in-home care for 2 different homes for clients with different behavioral backgrounds between 8-16 hour shifts.
- Helped the clients with day-to day activities, monitoring behavior and communicating with the clients.
- Offered socially acceptable replacement behaviors so clients can build and improve upon their communication, social interaction, and problem solving to live more independent lives.
- Executed help with cleaning, meal preparation, and ensured clients followed their nutrition plan.
- Implemented behavior intervention plans to promote positive behaviors.
Call Center Representative (work from home)
Rose International
Jefferson City
02.2023 - 06.2023
- My job responsibilities were to help find providers in network, transportation for the clients, answer any question they have regarding their plan.
- Follow up on claims until finding a solution.
- Answering approximately 100 inbound customer calls per day in a friendly and courteous manner.
- Following the conversational script provided by Rose international and trying to keep customer calls to under 10 minutes depending on situation.
- Medicaid provides health coverage to millions of Americans, including eligible low-income adults and people with disabilities.
Education
High school diploma -
Blue springs high school
Blue Springs, MO 08.2011 - 05.2015
Skills
- Coping skills
- Certified home health aide
- CPR trained
- Caring
- Patient
- Reliable
- Organized
- Flexible
- Cleaning and Sanitation skills
- Customer relationship management
- Effective communication
- Time management
- Problem solving
Maternity leave
From July 2024-current been on maternity leave my baby had some complications that required my attention.
Timeline
Behavioral support technician
The Arc of the Ozarks
08.2023 - 04.2024
Call Center Representative (work from home)
Rose International
02.2023 - 06.2023
Traveling Nail Technician
CyNails
04.2020 - 07.2024
High school diploma -
Blue springs high school
08.2011 - 05.2015