Cynthia Cole
Mabelvale
Summary
Results-oriented Convenience Store Manager experienced in driving retail success through record-setting sales and effective team leadership. Cultivated productive teams focused on exceptional customer service and profitability while implementing technological innovations to foster business growth. Demonstrated expertise in inventory management and staff training, enhancing store operations and overall customer satisfaction.
Overview
9
9
years of professional experience
Work History
Convenience Store Manager
Summerwood Patners
Bryant
07.2014 - 04.2023
- Managed daily store operations and ensured efficient workflow among team members.
- Oversaw inventory management, including stock replenishment and loss prevention measures.
- Managed store operations, including inventory control, budgeting and staff scheduling.
- Trained staff on customer service standards and proper handling of merchandise.
- Scheduled employee shifts to maintain optimal staffing levels during peak hours.
- Addressed customer inquiries and resolved complaints to ensure satisfaction and loyalty.
- Developed and implemented strategies to increase sales volume and customer satisfaction.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Organized promotional events to attract new customers and boost sales revenue.
- Implemented promotional displays to enhance product visibility and attract customers.
- Marketed products creatively and equipped team to innovatively upgrade product displays for clarity and appeal and to upsell based on expressed customer needs.
- Supervised worker activities to consistently complete opening, closing and daily procedures.
- Transformed unkempt, dusty store into sparkling clean, inviting retail showcase and inspired and incentivized team to continually maintain immaculate environment.
- Collaborated with vendors to negotiate pricing and ensure timely delivery of products.
- Developed relationships with key suppliers to facilitate better purchasing terms.
- Monitored daily financial transactions and tracked sales data to identify areas of improvement.
- Inspected store premises regularly to ensure cleanliness standards were met.
- Assisted in recruiting, interviewing and hiring new team members.
- Provided coaching and guidance to motivate staff towards achieving goals.
- Ordered supplies from vendors while monitoring costs closely.
- Ensured food and beverage operations met health code regulations for consumer safety. in line with health code standards and good practices for consumer safety.
Education
Mills
Little Rock, ARSkills
- Inventory management
- Store layout optimization
- Staff scheduling
- Financial reporting
- Operational decision-making
- Employee training
- Training and development
- Continuous improvement
- Customer service
- Time management
- Time tracking
- Team building
- Team collaboration
- Problem resolution
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
- Excellent communication
- Communication skills
- Organizational skills
- Self motivation
- Positive attitude
- Decision-making
- Employee coaching and mentoring
- Communication skills
- Employee coaching and mentoring
Timeline
Convenience Store Manager
Summerwood Patners
07.2014 - 04.2023
Mills