CYNTHIA J. FLURRY
Van Buren
Summary
Dedicated transportation and logistics professional with more than 25+ years of experience in LTL freight operations, freight billing, customer service, accounts receivable, claims resolution, and logistics administration. Proven ability to manage high-volume billing environments, maintain accurate transportation documentation, resolve complex customer issues, and support operational excellence. Three years of experience utilizing Transportation Management Systems (TMS) to support freight billing, shipment tracking, and customer records. Recognized for integrity, attention to detail, safety awareness, and commitment to exceptional customer service.
Overview
21
21
years of professional experience
Work History
Freight Broker/Billing Specialist
CF LOGISTICS GROUP, LLC
Van Buren
04.2009 - 05.2012
- Successfully operated in a remote work environment supporting third party logistics and freight brokerage operations.
- Generated freight rate quotes and coordinated shipment scheduling for customers and carriers.
- Utilized Transportation Management Systems (TMS) to manage freight billing, shipment tracking, and customer records.
- Maintained accurate documentation and ensured timely communication throughout the shipment lifecycle.
- Third-Party Logistics (3PL) Freight Broker/Billing Specialist. Transportation Management Systems (TMS). Microsoft Office (Word, Excel, Outlook). Remote Work Operations. Employee Training & Mentoring.
Customer Service Representative/Billing Specialist
CON-WAY FREIGHT (NOW XPO)
Fort Smith
08.1991 - 12.2008
- Processed and audited LTL freight invoices while maintaining exceptional billing accuracy and financial integrity.
- Managed high-volume customer inquiries regarding freight charges, tariffs, payment options, and account discrepancies.
- Monitored accounts receivable and followed up on outstanding freight bills to improve collection performance.
- Investigated and resolved freight claims and OS&D issues while maintaining strong customer relationships.
- Collaborated with cross-functional teams and operational task forces to improve processes and support safety initiatives.
- Selected as a Freight Bill Mentor, traveling to multiple service centers to train employees on billing procedures, software updates, and operational best practices.
- Participated in Chairman's Values initiatives promoting Safety, Integrity Commitment, and Excellence through daily operations.
- Assisted in onboarding and mentoring new employees to ensure consistency, accuracy, and service excellence.
Billing Clerk
JONES TRUCK LINES
Fort Smith
- Entered and verified Bills of Lading, delivery receipts, and freight documentation.
- Processed driver check-ins and daily shipment records.
- Verified linehaul manifests and supported efficient terminal operations.
- Maintained accurate transportation records and data entry standards.
Education
High School Diploma -
Fort Smith Christian School
Fort Smith, ARSkills
- LTL Freight Operations
- Freight Billing & Invoicing
- Freight Brokerage
- Bills of Lading
- Freight Claims & OS&D
- Shipment Tracking
- Accounts Receivable
- Rate Quotes & Tariffs
- Customer Service
- Problem Resolution
- Quality Assurance
- Data Entry (10-Key)
- Hazardous Materials Handling
- Freight Tariffs & Pricing Agreements
- Transportation Documentation
Additional Information
Strong advocate for a safe work environment and compliance with all policies and procedures., Committed to delivering exceptional customer experiences and building lasting relationships., Uphold the highest standards of honesty, accuracy, and accountability in all transactions., Collaborate across teams and locations to achieve operational success., Focused on accuracy, efficiency, and continuous improvement., Hazardous Materials Handling, Freight Tariffs & Pricing Agreements, Transportation Documentation, LTL Freight Operations
Timeline
Freight Broker/Billing Specialist
CF LOGISTICS GROUP, LLC
04.2009 - 05.2012
Customer Service Representative/Billing Specialist
CON-WAY FREIGHT (NOW XPO)
08.1991 - 12.2008
Billing Clerk
JONES TRUCK LINES
High School Diploma -
Fort Smith Christian School