Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Wilson

Rogers

Summary

Hardworking, professional, team player with strong communication and interpersonal skills. Excellent at engaging visitors with historical and cultural insights. Highly adaptable with strong focus on teamwork and achieving results. Skilled in public speaking, customer service, and educational program delivery.

Overview

3
3
years of professional experience

Work History

Food Service Supervisor

The Spark Cafe
02.2025 - Current
  • Kept guest and work areas clean, organized, and sanitized.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Boosted employee morale by providing ongoing training, support, and feedback to staff members.
  • Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Promoted a positive work culture that encouraged teamwork.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Oversaw and carried out balancing of cash registers, counting the safe, and deposited establishment's earnings to bank.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.

Office Assistant

Wilson Home Services
05.2022 - 01.2025
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, subcontractors paperwork, and customer inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Managed social media page.

Sandwich Artist

SUBWAY®Restaurants
09.2023 - 02.2024
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Shared information with customers about menu items, preparation methods, and ingredients.

Sales Associate

Sally's Beauty Supply
12.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Sandwich Artist

SUBWAY®Restaurants
09.2022 - 11.2022
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Education

Bachelor of Arts - American History

Lyon College
Batesville, AR

High School Diploma -

Rogers New Technology High School
Rogers, AR
05-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Money handling

Timeline

Food Service Supervisor

The Spark Cafe
02.2025 - Current

Sandwich Artist

SUBWAY®Restaurants
09.2023 - 02.2024

Sales Associate

Sally's Beauty Supply
12.2022 - 05.2023

Sandwich Artist

SUBWAY®Restaurants
09.2022 - 11.2022

Office Assistant

Wilson Home Services
05.2022 - 01.2025

Bachelor of Arts - American History

Lyon College

High School Diploma -

Rogers New Technology High School

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