DAKOTA BLACK
Clarksville,AR
Summary
Experienced Direct Support Provider with a track record of ensuring a safe environment for clients. Skilled in transportation assistance and behavior management. Demonstrated ability to maintain cleanliness and organization in high-pressure kitchen environments.
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Dispatcher
Goodyear FleetHQ
05.2025 - 06.2025
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Analyzed customer feedback and provided solutions to improve customer service.
- Communicated with drivers and technicians to coordinate timely scheduling of services.
- Directed dispatching, routing, and tracking of service vehicles.
PCA
Trinity Prime
01.2025 - 05.2025
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Direct Support Provider
Friendship Community Care
08.2023 - 11.2024
- Ensured a safe environment for clients
- Participated in regular staff meetings discussing case updates, new policies and procedures, and professional development opportunities
- Attended trainings relevant to the field of disability services, staying current on best practices
- Encouraged active participation in physical activities tailored to individual preferences
- Monitored client medication administration ensuring proper dosage was taken at prescribed times
- Wrote notes daily on credible at the end of shift going over the clients day
Cashier
Family Dollar
09.2022 - 07.2023
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Bag, box or gift-wrap packages
- Handle merchandise returns and exchanges
Cook
McDonalds
07.2022 - 09.2022
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Cooked food according to recipes set by establishment
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
Education
High School Diploma -
Clarksville High School
05.2023
Skills
- Stress tolerance
- Transportation assistance
- Patience and understanding
- Behavior management
- First aid and CPR
- Medication administration
Data entry
Customer relations
Decision-making
Route navigation
Certification
Computer Science Completer
Timeline
Dispatcher
Goodyear FleetHQ
05.2025 - 06.2025
PCA
Trinity Prime
01.2025 - 05.2025
Direct Support Provider
Friendship Community Care
08.2023 - 11.2024
Computer Science Completer
05-2023
Digital Marketing Completer
05-2023
Cashier
Family Dollar
09.2022 - 07.2023
Cook
McDonalds
07.2022 - 09.2022
High School Diploma -
Clarksville High School