Summary
Overview
Work History
Education
Skills
Additional Qualifications
Timeline
Generic

Dakota Gordon

Altus

Summary

Detail-oriented administrative professional seeking the Administrative Specialist III role to leverage experience in data analysis, policy development, financial reporting, and office coordination. Adept at researching, preparing reports, and implementing policies to support institutional goals and efficiency.

Overview

6
6
years of professional experience

Work History

Student Success Receptionist

Arkansas Tech University- Ozark Campus
11.2024 - Current
  • Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Organized, sorted, and checked input data against original documents using Banner, Excel, etc.

OPERATIONS MANAGER

Rivertowne BBQ
02.2021 - 10.2024
  • Prepared financial reports, monitored budgets, and analyzed expenditures to ensure operational efficiency.
  • Managed and maintained filing systems for administrative records.
  • Developed and enforced company policies and procedures.
  • Created and analyzed data and reports for business operations.
  • Monitored financial performance, managed budgets, and conducted regular inventory audits to control costs
  • Documented customer feedback, handled complaints, and ensuring necessary follow-up actions were taken
  • Ensured business was in compliance with local laws by keeping track of regulatory documents, permits, and licensing
  • Created and maintained a filing system to confirm all documents are properly labeled and easy to access
  • Managed large-scale print operations (marketing materials, reports, flyers, etc.) ensuring deadlines are met and quality is continued
  • Efficiently used office printing devices to scan, copy, digitalize, and fax documents ensuring proper file formatting and organization

Early Childhood Educator

Cadence Academy Preschool
08.2019 - 01.2021
  • Developed and enforced positive discipline strategies to encourage good behavior and conflict resolution
  • Designed and implemented age-appropriate educational activities and lessons to promote learning and development
  • Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
  • Maintained and organized confidential records following FERPA compliance.
  • Processed and managed financial records, including tuition payments and invoices.
  • Compiled and analyzed reports related to student progress and safety incidents.

HOSPITALITY PROFESSIONAL

Chick-Fil-A
09.2018 - 07.2019
  • Provided exceptional customer service in a fast-paced environment
  • Assisted in training new employees on operational procedures and customer engagement
  • Maintained cleanliness and organization in dining area and work space
  • Completed inventory control, food preparation, and quality assurance, to maintain high standards of service and safety
  • Accurately entering orders into the point-of-sale (POS) system and ensuring details are correct
  • Assisted with the distribution of promotional materials, updating menu boards, or helping with in-store promotions

Education

No Degree - COMMUNICATIONS

University of Arkansas
Fayetteville, AR
08-2022

HIGH SCHOOL DIPLOMA -

Hackett High School
Hackett, AR
05-2018

Skills

  • Research and Data Entry
  • File Management and Organization
  • Basic Bookkeeping/Record Management
  • Event Planning and Coordination
  • Google Workspace, Banner, and MS Word Proficiency
  • Customer Service/ Client Support
  • Printer Operation
  • Fax Communications
  • Policy Development and Analysis

Additional Qualifications

  • Two+ years of experience in administrative support, policy implementation, and financial record management.
  • Strong background in research, analysis, and report preparation to support decision-making.
  • Expertise in office technology, data entry, and Banner software.

Timeline

Student Success Receptionist

Arkansas Tech University- Ozark Campus
11.2024 - Current

OPERATIONS MANAGER

Rivertowne BBQ
02.2021 - 10.2024

Early Childhood Educator

Cadence Academy Preschool
08.2019 - 01.2021

HOSPITALITY PROFESSIONAL

Chick-Fil-A
09.2018 - 07.2019

No Degree - COMMUNICATIONS

University of Arkansas

HIGH SCHOOL DIPLOMA -

Hackett High School

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Dakota Gordon