Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Dakota Sears

North Little Rock

Summary

Orderly and committed administration assistant offering over 2+ years of solid skills in customer relations and resilience to handle challenges of fast-paced professions. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

3
3
years of professional experience

Work History

Patient Access Specialist III

Syneos Health
06.2023 - Current
  • Verify patient's insurance eligibility and other pertinent information according to HIPAA regulations and hospital policies.
  • Screen uninsured patients for medicaid and other programs, complete medicaid applications for qualified applicants.
  • Interview patients and conduct an analysis of potential eligibility for Medicaid and hospital charity programs.
  • Obtain accurate and detailed diagnostic, demographic and financial information for patients requesting emergency hospital services.
  • Limit experience in attending patients' needs, while performing in accordance with existing regulatory and hospital standards.
  • Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.
  • Practice time management and multitasking, becoming resourceful in overcoming obstacles in both the administrative and clinical setting.

Customer Service Representative

AT&T
12.2022 - 05.2023
  • Ability to drive positive customer experience through interacting with customers face to face.
  • Provide accurate product knowledge to meet the needs of individual consumers.
  • Attend in office and virtual training to stay up-to-date on industry knowledge.
  • Ensure weekly sales targets are met.
  • Continuously improve through feedback and coaching.
  • Execute customer-facing promotional offerings within their assigned region.
  • Provide insight and options to each potential new customer and have comparisons of local competitors to ensure they are making the right decision.
  • Maintain a relationship with the customer throughout the entire process when they opt into the services.
  • Bring creative and innovative ideas to the customer service team to provide astounding service for our customers and our client.
  • Promote working sales trends to the rest of the customer service team to increase overall revenue throughout the company and within the team.
  • Submit daily sales to the executive team to stay on track of reaching company and personal sales goals.
  • Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
  • Achieved 95% customer satisfaction score based on feedback forms.
  • Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

Education

Associate of Office Administration -

University of Arkansas at Pulaski Technical College
Little Rock, AR

High School Diploma - undefined

Graduate Arkansas
Little Rock, AR
05.2023

Skills

  • Type 85 WPM
  • Multitasking
  • Communication
  • EPIC
  • Time Management
  • Administrative and Office Reliable

LANGUAGES

Expert - English

Timeline

Patient Access Specialist III

Syneos Health
06.2023 - Current

Customer Service Representative

AT&T
12.2022 - 05.2023

High School Diploma - undefined

Graduate Arkansas

Associate of Office Administration -

University of Arkansas at Pulaski Technical College

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Dakota Sears