Dalton Harris
Beaver
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Retail Associate
Walmart
11.2024 - Current
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
Customer Service Representative
Wayfair
06.2021 - 06.2024
- Received and assisted with inbound calls efficiently helping customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Tech Support/Customer Service Representative
Concentrix
03.2019 - 04.2021
- Remote WFH tech support chat for apple products.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Tech Support/Customer Service Representative
Kelly Connect
07.2018 - 02.2019
- Assisted customers inbound calls for tech support for apple products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier Manager
J & J Liquors
01.2017 - 04.2018
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
Crew Member
Double Kwik
02.2017 - 12.2017
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
General Laborer
Nashua Corporation
07.2015 - 01.2017
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Crew Member
Pizza Hut
01.2014 - 06.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Business
Big Sandy Community And Technical College
PikevilleHigh School Diploma -
Pike Central High School
Pikeville, KY06-2013
Skills
- Customer engagement
- Positive and engaging demeanor
- Verbal and written communication
- Proactivity
Timeline
Retail Associate
Walmart
11.2024 - Current
Customer Service Representative
Wayfair
06.2021 - 06.2024
Tech Support/Customer Service Representative
Concentrix
03.2019 - 04.2021
Tech Support/Customer Service Representative
Kelly Connect
07.2018 - 02.2019
Crew Member
Double Kwik
02.2017 - 12.2017
Cashier Manager
J & J Liquors
01.2017 - 04.2018
General Laborer
Nashua Corporation
07.2015 - 01.2017
Crew Member
Pizza Hut
01.2014 - 06.2015
Business
Big Sandy Community And Technical College
High School Diploma -
Pike Central High School
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