Dalton Henshall
Fayetteville,AR
Summary
Dynamic professional with extensive experience at Home Depot, excelling in customer service and employee coaching. Proven track record in optimizing inventory management and driving sales growth. Skilled in complex problem-solving and fostering teamwork, consistently achieving operational goals while enhancing customer satisfaction. Committed to maintaining workplace safety and efficiency.
Overview
13
13
years of professional experience
Work History
Department Supervisor
Home Depot
09.2022 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members, fostering skill development and teamwork.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Coordinated scheduling and staffing to meet operational demands effectively.
- Managed team of 15+ employees, delegated tasks and held each employee accountable for completing assignments.
Flooring Specialist
Home Depot
09.2021 - 09.2022
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Drove team revenue totals by bringing in top sales numbers.
- Discussed pricing, additional charges and payment plans during sales process.
Stocker Associate
Target
04.2019 - 09.2021
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Shift Lead
Whole Hog Cafe
05.2018 - 04.2019
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
Shift Lead /Server
Goldies Patio Grill
09.2016 - 05.2018
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
Production Worker
The Printing Company
08.2015 - 09.2016
- Organized work to meet demanding production goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
Inventory Supervisor
Walmart
03.2012 - 08.2015
- Supervised 6 inventory control personnel to support correct goods management and achievement of performance goals.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
Bartlesville High School
Bartlesville, OK05.2010
Certificate - Welding
Tri County Technology Center
Bartlesville, OK05.2010
Skills
- Customer Service Process Improvement
- Complex Problem-Solving
- Payment Processing
- Employee Coaching and Motivation
- Job Assignments
- Employee Counseling
- Workplace safety
- Problem resolution
- Customer service
- Problem-solving
Timeline
Department Supervisor
Home Depot
09.2022 - Current
Flooring Specialist
Home Depot
09.2021 - 09.2022
Stocker Associate
Target
04.2019 - 09.2021
Shift Lead
Whole Hog Cafe
05.2018 - 04.2019
Shift Lead /Server
Goldies Patio Grill
09.2016 - 05.2018
Production Worker
The Printing Company
08.2015 - 09.2016
Inventory Supervisor
Walmart
03.2012 - 08.2015
High School Diploma -
Bartlesville High School
Certificate - Welding
Tri County Technology Center
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