Professional wine and hospitality expert prepared for this role with solid background in wine selection, inventory management, and customer service, brand ambassador. Proven ability to collaborate and manage effectively teams, adapting to changing needs while maintaining high standards. Strong focus on achieving results, with expertise in wine pairing, cellar organization, and guest education. Reliable and flexible, ensuring seamless and enjoyable wine experience for all.
1 Administrative Work
Focus: Operations, inventory, organization, and compliance
Managed products inventory efficiently, ensuring proper storage conditions and rotation to maintain quality, including replenishment, stock maintenance, and demand forecasting"
Negotiate and cultivated strategic partnerships with wineries and merchant providers, securing exclusive portfolio allocations and favorable terms"
Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets
Orchestrated daily workflow for the team, organizing task and positions according daily itinerary
Maintained financial integrity by reconciling, auditing, and balancing complex transactions, ensuring accurate and timely reporting
Developing and forecasting financial budget plan , monthly , annually, seasonal and events
Develop work schedules according to the needs of workflow
Efficiently organize work space, administrative task and cleaning
2 Wine Service (Guest Relations & Hospitality)
Focus: Direct customer interaction, table service, and education
Providing customers experience, wine tasting, tour guiding, games, cooking classwine paring, wine recommendations, by providing personalized based on individual preferences and meal choices
Collaborated with chefs and kitchen staff to create harmonious pairings for special events and tasting menus
3 Marketing & Sales
Focus: Promoting, creating demand, and brand building
Created visually appealing displays at diverse locations, that showcased featured wines, resulting in increased visibility and sales and branding
Assisted with marketing efforts by creating engaging content highlighting new wines or promotions for social media platforms
Conducted staff training sessions on wine knowledge and sales techniques, improving overall team performance, conducted at wineries, hotels, restaurant , wine shops and educational institutions
Represent and participate in tastings, events, Fairs, conventions, cultural events, private events in wineries, restaurants, hotels, wine shops
Organize private and public events, cultural events, educational, promotional, coworking
MS Office Pack
MXP
Opera
Red line
Social Media