Dana Gill
Alma
Summary
Dedicated office representative with strong organization and time management skills. Proven ability to enhance patient experiences and facilitate effective communication between patients and healthcare providers.
Overview
15
15
years of professional experience
Work History
Office Representative
Baptist Cancer Center
Fort Smith, AR
02.2022 - Current
- Provided exceptional customer service in high-volume office environment, addressing patient inquiries and concerns effectively.
- Coordinated appointment scheduling for patients, optimizing workflow and minimizing wait times.
- Managed patient records with attention to detail, ensuring compliance with privacy regulations and accuracy of information.
- Supported communication between medical staff and patients, facilitating timely updates on treatment plans and services.
- Assisted in training new staff members on office procedures and systems to enhance team efficiency.
- Collaborated with healthcare professionals to ensure seamless patient experience from initial contact through follow-up care.
- Facilitated communication between departments, improving interdepartmental relations and cooperation.
- Managed multiple calendars to ensure smooth scheduling and prevent conflicts or overlaps in appointments.
Patient Representative
Cornerstone Medical Group
Alma, Ar
08.2011 - 11.2017
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Managed patient inquiries and resolved issues to enhance overall patient satisfaction.
- Coordinated communication between patients and healthcare providers to ensure timely information flow.
- Trained new staff on operational procedures and customer service protocols for effective patient interactions.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
Education
Associate of Science - Health Information Technology
Arkansas Tech
Ozark, AR05-2012
Skills
- Strong organization
- Document management
- Meeting scheduling
- Calendar management
- Research
- Proofreading
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Valid Driver's license
- Dedicated team player
- Verbal communication
- File organization
- Patient charting
- Strong problem solver
- Prioritizing work
- Scheduling appointments
- Data entry
- Professional and mature
- Medical terminology
- Appointment scheduling
- Opening and closing procedures
- Resourceful
Timeline
Office Representative
Baptist Cancer Center
02.2022 - Current
Patient Representative
Cornerstone Medical Group
08.2011 - 11.2017
Associate of Science - Health Information Technology
Arkansas Tech