Daniel Ruiz
Buenos Aires
Summary
With more than 10 years of experience working for tech companies in different roles, from Sales to Training & Learning, focusing the last 4 years on Digital Change Management. By acquiring a deep understanding of digital adoption tools such as WalkMe and Tableau, I have successfully helped organizations streamline processes, enhance user experiences, and improve ROI. I am passionate about optimizing processes through innovative solutions that ensure seamless transitions and sustainable growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Software & Data Analyst
Inmar Intelligence
09.2023 - Current
- Utilize data visualization tools like Tableau to effectively communicate business insights.
- Produce monthly reports using Excel spreadsheet functions.
- Create Excel documents to assist with pulling metrics data of all WalkMe content built and present that information to stakeholders.
- Present product demonstrations to stakeholders, showcase features and benefits of WalkMe that meet their specific needs.
- Troubleshoot Salesforce issues with WalkMe solutions, ensuring good user experience.
- Develop innovative WalkMe solutions for specific pain points, resulting in significant cost savings.
- Design presentations to illustrate WalkMe usage, translating technical language into easily understood content.
Human Performance Analyst
Accenture
04.2022 - 08.2023
- Work with agile methodologies alongside developers to assist users in managing change on new implementations of Salesforce and other apps.
- Planning and creation of digital adoption solutions with WalkMe for Salesforce and other apps, in direct collaboration with different "Stakeholders", taking into account their objectives and needs.
- Analyze the real impact of content created with WalkMe, through metrics and reports in order to provide the user with effective solutions.
- Creation and updating of training content and support materials for users of Salesforce and other Accenture applications.
Training & Learning Analyst
Kavak Argentina
09.2021 - 03.2022
- Training and monitoring of New Joiners.
- Continuous evaluation of employee knowledge and performance.
- Streamlined the learning process by developing targeted training modules based on learner profiles.
- Increased employee productivity by implementing customized learning solutions.
- Evaluated the effectiveness of training programs, identifying areas for improvement and implementing necessary changes.
Sales Agent
Kavak Argentina
03.2020 - 08.2021
- Work closely with financial entities managing collateral credits, being a fundamental link between those entities and the clients.
- Manage reservations of clients interested in purchasing a financed car.
- Collaborate in the sale and promotion of the company's auxiliary products and services, such as complements to the purchase of the car.
- Assisted call-in customers with questions and orders.
Customer Service Representative
OLX Group
09.2015 - 11.2019
- Verification and analysis of online content.
- Community manager, user assistance and content creation through tools such as Facebook Business Manager, TweetDeck, Instagram and others.
- Assistance in paid products for B2C clients of OLX Latam.
- Trust & Safety agent.
Education
Bachelors Degree - Public Relations And Organizational Communication
UADE
Buenos Aires, Argentina12.2022
Skills
- Critical thinking
- Agile Methodologies
- Data Visualization and Presentations
- Data Analysis
- Analytical Problem Solving
- Salesforce
- WalkMe
- Tableau
- Technical Writing
- Strategic Planning
Certification
- Certified WalkMe Builder I
- Certified WalkMe Builder II
- Tableau Analyst
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Software & Data Analyst
Inmar Intelligence
09.2023 - Current
Human Performance Analyst
Accenture
04.2022 - 08.2023
Training & Learning Analyst
Kavak Argentina
09.2021 - 03.2022
Sales Agent
Kavak Argentina
03.2020 - 08.2021
Customer Service Representative
OLX Group
09.2015 - 11.2019
Bachelors Degree - Public Relations And Organizational Communication
UADE
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