Word
Daniela Milani De Oliveira
Body Annalist \ Business Coach
Tandil,B
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
4
4
Languages
8
8
years of post-secondary education
23
23
years of professional experience
Work History
Business Coach
Daniela Milani
TANDIL, Buenos Aires
09.2018 - Current
- Coordinated business and financial health reviews to discuss business performance and new opportunities and provide benchmarking data and insights.
- Identified national opportunities to leverage purchasing power with vendors and marketing opportunities.
- Identified workflow inefficiencies to formulate and implement operational improvements at network level.
- Attended seminars, business expos and other events to develop and support small businesses.
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
- Engaged with prospective customers to qualify product fit via multiple channels.
- Assisted clients with developing and maintaining capital plan to sufficiently meet development and remodel obligations.
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of the company and employees, noting areas needing improvement and implementing plans for rectification.
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
- Assessed client's personal and financial picture and determined action plan to support start-up, recovery and expansion of business.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
CEO
Perfectta Dentistry
Curitiba , Paraná
05.2008 - 09.2021
- Coached and guided dentists to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective.
- Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.
- Monitored use of best practices at all levels and implemented corrective actions to bring employees into compliance.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Prepared organization for forecasted demand levels through effective operational planning.
- Built productive relationships with dentists and partners and competitors to support strategic business objectives.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
General Dentist
Dra. Daniela Milani de Oliveira
Londrina , Paraná
01.2001 - 02.2008
- Completed consultations with patients for treatment plan.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Administered anesthetics and sedatives to control patients' pain and reduce stress for anxious patients during procedures.
- Interviewed patients, reviewed health history information and performed checkups to diagnose oral issues and diseases.
- Conducted thorough patient examinations while screening for jaw and tongue cancers by inspecting teeth and soft oral tissues.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Checked teeth for signs of decay by assessing visually, manually and via radiography to recommend treatment options such as fillings and sealants.
- Interpreted X-rays to make accurate diagnoses and decisions about treatments.
- Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing pain.
- Diagnosed nerve and dental tissue damage by conducting careful examinations to determine need for root canal procedures.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Diagnosed and treated infections, mouth ulcers and other problems with oral mucosa.
- Checked growth, development and maxillary changes for verification of typical developmental milestones for age group.
- Extracted teeth, performed root canals and filled cavities with dedication to pain management.
- Advised patients on appropriate treatment for pain following procedures by giving specific home care instructions.
Education
Master of Science - Dentistry
UEL
Londrina - Paraná - Brazil 01.1996 - 01.2001
No Degree - Coach
Axon Training
Buenos Aires 06.2018 - 09.2021
Skills
Data organization
undefinedSoftware
Excel
Wordpress
Timeline
Business Coach
Daniela Milani
09.2018 - Current
No Degree - Coach
Axon Training
06.2018 - 09.2021
CEO
Perfectta Dentistry
05.2008 - 09.2021
General Dentist
Dra. Daniela Milani de Oliveira
01.2001 - 02.2008
Master of Science - Dentistry
UEL
01.1996 - 01.2001
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