Danielle Caldwell
Little Rock,AR
Summary
Dynamic Lead Pharmacy Technician with extensive experience at Kroger Pharmacy, excelling in medication dispensing and workflow optimization. Proven ability to train staff and enhance customer satisfaction through effective problem-solving and insurance billing expertise. Committed to maintaining FDA and HIPAA compliance while fostering a supportive environment for both patients and team members.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Kroger Pharmacy
01.2007 - Current
- Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Count and label prescriptions with correct item and quantity.
- Create daily work flow for Pharmacy Technicians.
- Oversees daily tasks of Pharmacy Technicians.
- Prepare packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Prepare and dispense vaccinations.
- Provide training for new hires.
- Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restock pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Following pharmacy laws and ethics.
- Order medicines daily to replenish stock and increase inventory in anticipation of need.
Preschool Daycare Teacher
Ala- Kare Daycare Center
02.2003 - 01.2007
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Organized and supervised large and small group activities.
- Established positive relationships with students and families.
- Guided students to develop social, emotional and physical skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Education
Pharmacy Technician Program
Remington College
Little RockSkills
- Drug storage procedures
- Pharmacy and customer records management
- Staff development
- Insurance billing
- Workflow optimization
- Medication dispensing
- Inventory control
- Patient confidentiality
- FDA and HIPAA compliance
- Order verification
- Point of sale systems proficiency
- Manual and automated medication dispensing
- Quality assurance and control
Certification
CPR Certified
Immunization Certified
Timeline
Lead Pharmacy Technician
Kroger Pharmacy
01.2007 - Current
Preschool Daycare Teacher
Ala- Kare Daycare Center
02.2003 - 01.2007
Pharmacy Technician Program
Remington College
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