Danielle Wilson
Royal
Summary
Dynamic Patient Registration Specialist with proven expertise at Pain Treatment Centers of America, excelling in insurance verification and patient scheduling. Recognized for enhancing clinic efficiency and improving patient satisfaction through exceptional communication and strong organizational skills. Committed to maintaining HIPAA compliance while delivering outstanding service in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Patient Registration Specialist
Pain Treatment Centers of America
12.2022 - Current
- Managed patient registration process, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification, facilitating timely patient access to treatment services.
- Streamlined patient check-in procedures, enhancing overall clinic efficiency and reducing wait times.
- Assisted in maintaining electronic health records, improving data accuracy and retrieval efficiency.
- Resolved patient inquiries regarding registration issues, contributing to improved patient satisfaction scores.
- Monitored appointment schedules, optimizing resource allocation for maximum service delivery efficiency.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Upheld HIPAA regulations and standards for protecting patient information.
Front Desk Receptionist
Tri-Lakes Physical Therapy
03.2022 - 11.2022
- Managed front desk operations, providing exceptional customer service to all visitors.
- Coordinated appointment scheduling and maintained accurate records of client interactions.
- Assisted in maintaining a clean and organized reception area to enhance visitor experience.
- Responded promptly to inquiries via phone and email, ensuring effective communication with clients.
- Accepted co-pays and processed daily deposits.
- Sent patient appointment reminders via text and phone calls.
Receptionist/ Office Assistant
Allstate Insurance
01.2017 - 06.2020
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating efficient information exchange.
- Assisted in maintaining office supplies inventory, optimizing procurement processes.
- Implemented filing system improvements, enhancing document retrieval efficiency.
- Answered incoming phone calls.
- Assisted customers with claim questions.
- Collect payments and process daily bank deposits.
Education
No Degree - Nursing
National Park College
Hot Springs, ARNo Degree - Surgical Technologist
Auburn University
Auburn, AL07-2025
Skills
- HIPAA compliance
- Strong organization
- Patient scheduling
- Insurance verification
- Patient confidentiality
- Medical terminology
- Appointment scheduling
- Payment collection
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Relationship building
- Patient registration
- Adaptability and flexibility
Timeline
Patient Registration Specialist
Pain Treatment Centers of America
12.2022 - Current
Front Desk Receptionist
Tri-Lakes Physical Therapy
03.2022 - 11.2022
Receptionist/ Office Assistant
Allstate Insurance
01.2017 - 06.2020
No Degree - Nursing
National Park College
No Degree - Surgical Technologist
Auburn University
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