Summary
Overview
Work History
Education
Playing Guitar, Boxing
Timeline
Generic

Danilo Elián España

Customer Support Lead
Jose Marmol

Summary

As a Full Stack Web Developer and Customer Service Lead at PHUL SRL, I specialize in problem-solving and organizational skills that enhance customer satisfaction and optimize web development using CSS3, JavaScript, and responsive design. My strategic approach has consistently boosted efficiency and minimized waste, reflecting my creativity and strong professional ethics in every project.

Overview

10
10
years of professional experience
15
15
years of post-secondary education

Work History

Customer Service Lead

PHUL SRL
01.2024 - Current
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • I have managed around 40 chats per day, increasing sales by 10%.
  • I learned to use Contabilium and Administrado for managing databases of products and services.
  • I worked on e-commerce sales project called 'AxialUSA' using WordPress and HTML.

Instrumental Music Teacher

Self-employeed
05.2015 - Current
  • Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
  • Mentored struggling students with individualized approach to enhance learning.
  • Coached students to play various songs on piano, guitar, bass, and percussion.
  • Taught students to master instrument of choice during weekly lessons.
  • Developed individualized learning plans for students, resulting in increased proficiency and confidence in their instrument.

Packaging Lead

PHUL SRL
07.2022 - 12.2024
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Coordinated with logistics partners to ensure timely shipment of products, meeting customer delivery expectations consistently.
  • Reduced material waste through careful monitoring and adjustments to packaging equipment.

Full Stack Web Developer

PHUL SRL
03.2023 - 10.2023
  • Used C#, Javascript, SQL and HTML to develop solutions.
  • Applied responsive design principles to ensure consistent display and functionality across a wide range of devices, including mobile phones, tablets, and desktop computers.
  • Developed user-friendly web forms with validation and error handling.

Construction Worker

Self-employeed
01.2022 - 03.2022
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.

Customer Support

Self-employeed
07.2017 - 10.2018
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.

Education

No Degree - Full Stack Web Developer

Udemy
Remote Training
10.2023 - Current

Master of Arts - Music Pedagogy

Conservatorio De Música Julián Aguirre
Banfield, Buenos Aires, Argentina
04.2019 - Current

Fundamental Training - Music Performance

Conservatorio De Música Julián Aguirre
Banfield, Buenos Aires, Argentina
04.2016 - 12.2018

High School Diploma -

Instituto José Mármol
José Mármol, Buenos Aires, Argentina
03.2012 - 12.2017

Playing Guitar, Boxing

I have been playing the guitar for as long as I can remember; it’s a way for me to unwind from routine. I also enjoy sports; I regularly play football and practice boxing.

Timeline

Customer Service Lead

PHUL SRL
01.2024 - Current

No Degree - Full Stack Web Developer

Udemy
10.2023 - Current

Full Stack Web Developer

PHUL SRL
03.2023 - 10.2023

Packaging Lead

PHUL SRL
07.2022 - 12.2024

Construction Worker

Self-employeed
01.2022 - 03.2022

Master of Arts - Music Pedagogy

Conservatorio De Música Julián Aguirre
04.2019 - Current

Customer Support

Self-employeed
07.2017 - 10.2018

Fundamental Training - Music Performance

Conservatorio De Música Julián Aguirre
04.2016 - 12.2018

Instrumental Music Teacher

Self-employeed
05.2015 - Current

High School Diploma -

Instituto José Mármol
03.2012 - 12.2017

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Danilo Elián EspañaCustomer Support Lead