Dannah Hepp
Little Rock,AR
Summary
Dedicated and driven professional with a strong interest in customer service, front office management; seeking a position as a receptionist, customer service representative, or office manager. Proficient in Microsoft Office, Microsoft Excel, Oasis Sales and TAMS Software, as well as customer relationship management, customer retention and rapport, proactive problem solving, conflict resolutions, and developing a sense of community. 4+ years’ experience in customer service, front office management, sales, sales support, submittals and in-depth product knowledge.
Overview
8
8
years of professional experience
Work History
Inside Sales
Electra
12.2021 - Current
- Quoting new customers
- Crossing materials for contractors and electricians
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Administrative/Office Assistant
Speights/Napa Auto Parts, Inc.
03.2021 - 12.2021
- Responsible for planning, directing, and coordinating all interviews for potential new hires.
- Keep financial account of all 7 stores in the state of Arkansas – make sure that each store’s daily total matches what the system shows.
- Process and post payments made via check or card for each individual customer account.
- Oversee returns for defective products and store credits.
CSR/Job Specification & Submittals Specialist
Lighting & Power Solutions
11.2015 - 07.2018
- Manage all front office duties, including reception, greeting customers, office wide meetings, staff travel for training, and shipping/receiving.
- Responsible for planning, directing, and coordinating all training sessions with lighting manufacturers for inside and outside sales staff.
- Tasked with supporting inside and outside sales staff.
- Developed in depth product knowledge and the ability to make product recommendations in a fast-paced environment.
- Collaborated and coordinated with customer service team to establish updated processes designed to eliminate inefficiencies in customer relationship management.
- Accomplished implementation of new standardized supply chain process with a major lighting manufacturer.
- Oversee returns for defective products and customer credits.
Studio Associate
Dillard’s Fulfillment Center
03.2015 - 11.2015
- Inventory management, including merchandise receipts, organizing and stocking, and returns.
- Prepare and setup for photography sessions to be submitted to the corporate marketing department.
- Inventory reconciliation.
- Clean, stock, and prepare workstations.
Education
High School Diploma -
Maumelle High School
Maumelle, AR05.2012
Skills
- Rate Negotiations
- Issue Resolution
- Customer Relationship Management
- Client Retention
- Closing Sales
- Superior Organizational Skills
- Pipeline Growth
- Operational Efficiency
- Order Management
- Exceptional Customer Service
Timeline
Inside Sales
Electra
12.2021 - Current
Administrative/Office Assistant
Speights/Napa Auto Parts, Inc.
03.2021 - 12.2021
CSR/Job Specification & Submittals Specialist
Lighting & Power Solutions
11.2015 - 07.2018
Studio Associate
Dillard’s Fulfillment Center
03.2015 - 11.2015
High School Diploma -
Maumelle High School
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