Dannycia Broyles
Summary
Dynamic professional with a proven track record at JCPenney, excelling in client relationship building and staff training. Demonstrated ability to enhance customer satisfaction and loyalty through innovative promotional events and personalized consultations. Skilled in word processing and customer service, achieving significant improvements in operational efficiency and team development.
Overview
18
18
years of professional experience
Work History
Beauty Manager
JCPenney
09.2019 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Conducted regular staff training sessions to ensure consistent service delivery and adherence to company best practices.
- Developed and executed successful promotional events, driving increased sales and client loyalty.
- Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
- Implemented new services in response to industry trends, maintaining a competitive edge in the market.
Human Resources Specialist
JCPenney
06.2016 - 09.2019
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Collaborated with managers to identify and address employee relations issues.
- Close payroll and completed other payroll functions including system reports as necessary for associates to receive pay for hours worked
Human Resources Assistant
JCPenney
08.2015 - 06.2016
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Department Supervisor
JCPenney
04.2012 - 08.2015
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed a team of min of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Handled cash register, returns, and refunds.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
Visual Merchandising Associate
JCPenney
09.2010 - 04.2012
- Maintained a clean, organized work environment to facilitate efficient workflow and provide an enjoyable shopping experience for customers.
- Enhanced store aesthetics by designing and implementing visually appealing displays.
- Implemented seasonal changes in a timely manner, ensuring that store displays were always fresh and relevant to the current market trends.
- Provided exceptional customer service while assisting with inquiries about products and store layout, increasing customer satisfaction levels.
- Created visual displays to highlight new and featured products.
Retail Customer Service Associate
JCPenney
10.2007 - 09.2010
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
- Observed customers behavior to identify security threats and escalate concerns to supervisors
Sales Support Associate
JCPenney
02.2007 - 10.2007
- Recommended merchandise to customers based on their needs and preferences
- Stocked shelves and organized displays to focus customers' attention on specific items
- Processed merchandise from the truck to the sales floor
- Recovered department areas to ensure it was up to standards
Education
No Degree - Business Administration And Management
Pulaski Technical College
North Little Rock, ARSkills
- Client relationship building
- Professionalism and ethics
- Staff training and development
- Appointment scheduling
- Word Processing
- Customer service
- Reliability
Timeline
Beauty Manager
JCPenney
09.2019 - Current
Human Resources Specialist
JCPenney
06.2016 - 09.2019
Human Resources Assistant
JCPenney
08.2015 - 06.2016
Department Supervisor
JCPenney
04.2012 - 08.2015
Visual Merchandising Associate
JCPenney
09.2010 - 04.2012
Retail Customer Service Associate
JCPenney
10.2007 - 09.2010
Sales Support Associate
JCPenney
02.2007 - 10.2007
No Degree - Business Administration And Management
Pulaski Technical College
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