Summary
Overview
Work History
Education
Skills
Timeline
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Danyielle Donerson

Blytheville

Summary

Dynamic customer service professional with a proven track record at AutoZone, excelling in complaint resolution and product recommendations. Skilled in cash handling and inventory control, I consistently enhance customer satisfaction and team productivity through effective communication and operational best practices. Committed to maintaining high standards of service and cleanliness. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Energetic Deli Clerk highly trained in using computerized register and payment systems. Knowledgeable in large range of food types and party tray arrangements.

Overview

4
4
years of professional experience

Work History

Deli Clerk

Hays Grocery Store
10.2024 - 07.2025
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Accurately operated cash register to process customer payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Customer Service Representative

AutoZone
08.2023 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Implemented and developed customer service training processes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
  • Responded proactively and positively to rapid change.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier

Walmart
03.2022 - 02.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Crew Member

Burger King
09.2021 - 08.2022
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Completed milkshakes and ice cream desserts for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

High School Diploma -

Gosnell High School
Blytheville, AR
05-2022

Skills

  • Register operations
  • Cooking
  • Shrink control
  • Product recommendations
  • Sales proficiency
  • Pricing and shelf labeling
  • Inventory control
  • Cleaning and sanitizing
  • Food preparations
  • Sanitation and safety standards
  • Menu memorization
  • Product sampling
  • Point of sale systems
  • Complaint resolution
  • Account updating
  • Call center operations
  • Customer service background
  • Returns processing
  • Product restocking
  • Sales transactions
  • Drawer balancing
  • Payment collection
  • Credit and cash transactions
  • Cash handling and management
  • Order packaging
  • ID verification
  • Ordering and stocking
  • Multitasking and organization
  • Order taking
  • Customer service excellence

Timeline

Deli Clerk

Hays Grocery Store
10.2024 - 07.2025

Customer Service Representative

AutoZone
08.2023 - 09.2024

Cashier

Walmart
03.2022 - 02.2023

Crew Member

Burger King
09.2021 - 08.2022

High School Diploma -

Gosnell High School

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Danyielle Donerson