Daraysha Bradford

• Collaborate with cross functional-teams to analyze and improve claim workflows, reducing process time from initial assignment to resolution by identifying inefficiencies and supporting more streamlined processes
• Conduct audits of claim files by gathering data to compare claim handling outcomes between digitally reported and non-digital claims, presenting findings to support workflow improvements with leadership
• Present 30-day claim performance trends to supervisors using Microsoft Excel, providing clear, easy-to-understand insights to identify areas for team improvement
• Review claim scenarios and outcomes to confirm processes are followed correctly and identify gaps or inconsistencies that may impact resolution

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• Maintained 24-hour on call support to retrieve and compile medical records for surgical teams prior to donation procedures
• Supported surgical coordination by ensuring medical supplies, surgical equipment , and patient information were accurately documented in the case management tracking system, prior to team departure
• Captured real-time surgical data during procedures, including incision times, instruments used and highly sensitive surgical details
• Organized and entered post-procedure data into internal systems and Microsoft Excel, creating detailed records that allowed medical processors to clearly review and understand each case

• Resolved escalated banking issues involving account discrepancies, transactions, and service concerns, using sound judgement and attention to detail
• Oversaw daily branch operations, reviewed and verified financial activity to ensure accuracy in cash handling, reporting and end of day operations
• Supported and guided team members through complex customer situations, promoting best practices and confidence in decision-making
• Balanced service quality with operational efficiency in a fast paced, high responsibility environment