Darius Johnson
Conway
Summary
An analytical business minded professional, with 7+ years' experience providing operational excellence and inspired solutions. Adaptable to changing environments and capable of managing multiple responsibilities without losing sight of organizational goals.
Overview
9
9
years of professional experience
Work History
Business Analyst
Gainwell Technologies
03.2022 - Current
- Act as liaison between clients, project managers and technical staff to define, document and share business requirements and expected impact
- Handles company confidential data according to policies and guidelines
- Used basic analytical or relational database software - such as Excel or SQL - to quantify the anticipated impact of work
- Analyze, plan, design, document or make recommendations to improve business processes to support client's technology goals
- Evaluates user requirements for one or more specialized business applications and translates those needs into defined test plans
- Verified that all requirements have been met by approving and validating test results
- Ensures that project identified processes and methodologies are executed and followed as applicable
Senior Associate Provider Support
DXC Technology
11.2019 - 03.2022
- Responds to basic customer questions and/or forwards call to appropriate personnel
- Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision
- Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded
- Performs data entry and matches documents to appropriate accounts to ensure information is up to date and accurate
- Interfaces with team members, management, and customers in reference to customer service issues
Sales Team Lead
FedEx
04.2018 - 11.2019
- Hold daily stand up meetings to update agents on how to sell FedEx
- Demonstrate selling and providing good quality customer service with integrity
- Ensure that daily goals are met, and arrangements are made so that goals are met
- Write new curriculums for junior representatives
Customer Service Associate
FIS Global
04.2017 - 04.2018
- Receive telephone calls from customers worldwide regarding credit card and debit cards
- Process payments form monthly credit card payments
- Report compromised, stolen, and lost cards
- Assist with credit changes
Secretary
City of Crossett
09.2015 - 07.2017
- Distributing information amongst the office
- Answering phones, take memos, maintain organized files
- Planning meetings
- Gathering needed material for presentation
Education
Master of Science - Cyber Security
University of Phoenix
Tempe, AZ12.2025
Bachelor of Science - Criminal Justice
University of Arkansas At Little Rock
Little Rock, AR12.2020
High School - General
Crossett High School
Crossett, AR05.2015
Skills
- Microsoft Office Suite
- Communication Skills
- Troubleshooting Skills
- Critical & Analytical Thinking
- Problem Solving Skills
- Technical Aptitude
- Creative Solutions
- Collaboration
- Software Development Life Cycle
- HIPAA & Compliance
- Detail Oriented
- Organization Skills
- Client Facing Interactions
- Audit
- Reports
- Documentation
- Elicitation & Research Skills
- Project Management
- SQL
- Relational Databases
- Decision Making
- Optimism
- Data Analysis
- Requirements Gathering
Volunteer Experience
Delta Family Center, Hamburg, AR, 06/01/15, 08/01/21, Facilitate 18-20 hour workshops focused on communication and conflict resolution. Helping juveniles find their strengths in different areas, while developing new skills. One off life coaching to each juvenile to gain insight on strengths they gained, and discovery what areas they may struggle that we may need to work on.
Awards
- Professional Alliance of Women - 2015 Gentlemen of the Year
- C.H.S - Homecoming King
- 3rd Supreme - T.A.S (The Academia Society)
Timeline
Business Analyst
Gainwell Technologies
03.2022 - Current
Senior Associate Provider Support
DXC Technology
11.2019 - 03.2022
Sales Team Lead
FedEx
04.2018 - 11.2019
Customer Service Associate
FIS Global
04.2017 - 04.2018
Secretary
City of Crossett
09.2015 - 07.2017
High School - General
Crossett High School
Master of Science - Cyber Security
University of Phoenix
Bachelor of Science - Criminal Justice
University of Arkansas At Little Rock
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