Darrah Killian
Springdale
Summary
Motivated office clerk and customer service representative possessing a strong commitment to quality customer service coupled with exceptional communication skills. Aspiring to utilize my strong organizational skills and attention to details to support the financial department of your company.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Clerk
Superior Automotive Group
Fayetteville, AR
11.2025 - Current
- Submitted cash and check deposits and generated cash receipts to record money received.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used software (CDK, Nexus) to reconcile accounts, track payments and generate invoices.
- Posted customer payments by recording cash, checks, and credit card transactions for parts and service invoices.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Monitored accounts to verify compliance with payment terms and schedules.
Title Clerk
Superior Automotive Group
Fayetteville, AR
07.2023 - 11.2025
- Processing titles and supporting documents for the dealerships at Conway, Fayetteville and part of Siloam Springs
- Arranged jackets and folders for easy access. according to their document statuses
- Communicated with finance managers to resolve issues with titles or documentation, ensuring smooth processing
- Regularly contacts the State of Arkansas Suspense Department on titles and supporting documents on any problems that allow the customer to register their vehicle
- Coordinated with automotive companies for status updates on paid off vehicle titles, streamlining title processing
- Contacted State of Arkansas Suspense Department regarding title and supporting document issues, facilitating customer vehicle registration
- Maintained accurate records of vehicle inventory and ownership changes in proprietary software system.
- Processed vehicle registrations and title transfers efficiently to ensure compliance with state regulations.
Administrative Assistant for Admissions, Recruitment and Scholarships
Northeastern State University
Tahlequah, OK
04.2022 - 07.2023
- Assisted any prospective students to fill out applications in order to be granted admission to the school
- Handled application fee monies and made deposits with the Office of the Bursar
- Managed budgets for office supplies, recruitment materials, Ambassador program, and tour supplies; submitted work orders for department needs
- Was in charge of multiple budgets for office supplies, recruitment supplies, Ambassador program and tour supplies as well as submitting work orders for the department
- Supervisor of 2-4 student workers at the front desk
- Created labels for transfer/freshman postcards and information packets and answered InfoMail requests
- Assisted with the Tour/Ambassador program and guided prospective students and parents to the Tour Room and answered any questions they may have about the school
- Processed application fee payments and coordinated deposits with Office of the Bursar
- Assisted prospective students to fill out applications in order to be granted admission to the school
- Worked with several outside vendors on purchasing supplies for university events and submitted purchase orders to the University Purchasing Office
Assistant Manager
Action Loan
Tahlequah, OK
11.2021 - 04.2022
- Processed debit card, check and cash payments for loans through LoanTec
- Took phone and online applications for new/refinanced loans
- Created new shucks for loan documents
- Maintained accurate filing of customer documentation to ensure compliance and accessibility
- Solicited customers with delinquent accounts through letters and calls to encourage timely payments
- Processed garnishments for customers with severe delinquencies to recover outstanding debts
- Renewed qualifying loans to support customer financial needs and retain business
Advantage Biller/Customer Service Representative
Gaddy Drug
Muskogee, OK
05.2021 - 11.2021
- Interacted with patients about getting their incontinence products and DME equipment orders
- Called doctor’s offices to get the proper documentation for patient orders
- Received orders from case managers/doctors for patients’ incontinence/DME orders
- Used Computer RX Pharmacy System, Oklahoma Healthcare Authority, Harmony and Brightree to process orders and store patient information
- Sent orders for DME equipment and incontinence supplies to OHCA/Advantage to be processed and paid
Hospital Commercial Biller
Northeastern Health System
Tahlequah, OK
12.2019 - 05.2021
- Used Cerner, PowerChart, ProFit, Profile and SSI Technologies to track changes in patient accounts and add new bills
- Followed up on claims submitted to insurance companies, mediating disputes to secure reimbursements for services rendered during patient treatment
- Collected required information for medical units to prepare bills
- Answered questions from patients regarding billing charges by explaining services and clinical duties performed
- Verified coverage with insurers and submitted required forms and paperwork to ensure timely payments
- Collaborated with medical coders to review clinical statements and assign standard codes using CPT, ICD-10-CM, or HCPCS Level II system
- Maintained accurate customer records in computerized systems and accounts within computerized systems
- Worked with medical records team to acquire proper patient information to send with paper claims/records
Bank Teller/New Accounts Representative
Central National Bank
Stigler, OK
08.2017 - 08.2019
- Worked with Engaged with NBS for software support Nicola Teller Systems, Microsoft Office, Compositions Deposits/Loans and Paycom
- Sold and cashed cashier’s checks and temporary checks
- Answered telephone inquiries on banking products, including checking, savings, loans, lines of credit and new accounts
- Opened new accounts (checking/savings/business) and Certificates of Deposits for customers
- Supported Head CSR in processing loan applications and documentation
- Printed and assigned debit cards to customers
- Refilled Maintained ATM by replenishing cash and balancing totals with new monies and balanced machine totals
Bank Teller
Armstrong Bank
Tahlequah, OK
04.2017 - 08.2017
- Executed customer transactions, ensuring accuracy and efficiency for deposits, withdrawals, money orders, and checks
- Maintained organized and stocked teller window area to enhance customer experience and streamline operations
- Sold and cashed money orders and cashier’s checks
- Utilized Jack Henry & Associates, Microsoft Office, Cisco Jabber, Teller Capture Scanning Systems and Synapsys for various banking tasks
- Responded to inquiries via telephone regarding banking products and services, providing clear information on checking, savings, loans, and lines of credit
Customer Service Office Clerk
Reasor’s Foods
Tahlequah, OK
11.2013 - 04.2017
- Delivered exceptional customer service by addressing concerns, demonstrating empathy, and effectively resolving issues
- Ensured accuracy in cash handling procedures
- Utilized ISS45, Microsoft Office, Western Union cash transfers, VeriBalance till counting system, and multiple ticket-printing machines to streamline operations
- Supported office manager by filing reports, bagging cash deposits, and sending daily reports to corporate office clerks
- Was in charge of balancing multiple in-office cash drawers, office safe and all out-of-office cash registers
Education
High School Diploma -
Panama High School
Panama, OK05.2011
BBA - Financial Accounting
Northeastern State University
Tahlequah, OK12.2016
Skills
- Adaptability
- Confidential information management
- Collaboration skills
- Financial accuracy
- Organizational skills
- Time management
- Multitasking
- Flexible
- Confidentiality management
- Key holder
- Team collaboration
Timeline
Accounts Receivable Clerk
Superior Automotive Group
11.2025 - Current
Title Clerk
Superior Automotive Group
07.2023 - 11.2025
Administrative Assistant for Admissions, Recruitment and Scholarships
Northeastern State University
04.2022 - 07.2023
Assistant Manager
Action Loan
11.2021 - 04.2022
Advantage Biller/Customer Service Representative
Gaddy Drug
05.2021 - 11.2021
Hospital Commercial Biller
Northeastern Health System
12.2019 - 05.2021
Bank Teller/New Accounts Representative
Central National Bank
08.2017 - 08.2019
Bank Teller
Armstrong Bank
04.2017 - 08.2017
Customer Service Office Clerk
Reasor’s Foods
11.2013 - 04.2017
BBA - Financial Accounting
Northeastern State University
High School Diploma -
Panama High School