Darrah Travis
Pocahontas
Summary
My name is Darrah Travis. I have worked with the public in customer service for several years. I enjoy meeting new people and always wear a smile. I’m very organized and independent. A quick learner and very computer savvy. I have done a lot of clerical work as well so very experienced in an office setting. I love to work and as you say I am a people person. I can get along with anyone and it’s like I never meet a stranger. I’m completely flexible and don’t mind picking up slack so the company can run smoothly. If something need to be I’ll do it.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CEO
Relentless Kingdom LLC
Imboden, AR
01.2021 - 03.2026
- Directed strategic initiatives to align business objectives with market opportunities.
- Oversaw operational efficiency improvements, enhancing productivity across all departments.
- Cultivated partnerships with key stakeholders to drive growth and innovation.
- Implemented performance metrics to evaluate team effectiveness and project outcomes.
- Led cross-functional teams to enhance operational efficiency and drive revenue growth.
- Oversaw financial planning and budgeting, ensuring alignment with organizational objectives.
Bridal Stylist
Monica's Bridal
Pocahontas, AR
08.2024 - 03.2025
- Styled bridal gowns to meet client preferences and enhance overall aesthetics.
- Collaborated with brides to understand vision and provide personalized styling consultations.
- Assisted in organizing bridal fittings, ensuring seamless experience for clients and timely alterations.
- Trained junior stylists on best practices for gown selection and customer engagement techniques.
- Developed strong relationships with vendors to secure high-quality accessories for bridal ensembles.
- Implemented process improvements that streamlined appointment scheduling and reduced wait times for clients.
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Stayed ahead of industry trends by attending relevant trade shows conferences regularly updating knowledge base.
- Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
- Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
- Boosted sales by effectively showcasing and marketing the latest bridal trends and accessories.
- Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
- Conducted thorough inventory management, maintaining sufficient stock levels of gowns, veils, and other bridal accessories.
- Trained new bridal stylists on company policies, procedures, and best practices for delivering top-notch service.
CNA
Lawrence Hall Nursing Center/health and Rehab
Walnut Ridge, AR
08.2023 - 03.2024
- Provided direct patient care, assisting with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient progress and care details in electronic health records accurately.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Assisted in mobility exercises, promoting physical rehabilitation for residents recovering from illness or surgery.
- Maintained a clean and organized environment to enhance patient comfort and safety standards.
Office coordinator
Golden Phoenix program
Pocahontas, Ar
01.2020 - 03.2022
- I was In charge of managing appointments, taking calls, messages, and handling any office business related situations that came through the door.
Waitress
The coffee shop
Imboden, Ar
10.2019 - 12.2020
- Waiting on customers making sure they had everything they needed to enjoy their meal
Parts specialist
O'Reillys auto
Pocahontas, At
04.2019 - 01.2020
- Taking care of customers, pulling parts and handling customer relations
Pca
Above and beyond home health
Pocahontas, At
01.2018 - 12.2019
- I took care of elderly patients. Cooked and cleaned for them.
Assistant manager
Gateway wireless / cricket mobile
Pocahontas, At
09.2018 - 01.2019
- Handled all customers. Started new phone contracts and filed all paperwork accordingly. Handled any mobile issues including bill pay.
Education
Cda - Child development
Black River Tech
Pocahontas, Ar03-2012
High School Diploma - Child development
Pocahontas high
Pocahontas, At01-2009
No Degree - CNA
Sbs
Jonesboro, AR11-2024
Skills
- Tech savvy
- Organization
- Customer service skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Crisis management
- Inspirational leadership
- Organizational agility
- Client relationship building
- Operations management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
Languages
English
Full Professional
Timeline
Bridal Stylist
Monica's Bridal
08.2024 - 03.2025
CNA
Lawrence Hall Nursing Center/health and Rehab
08.2023 - 03.2024
CEO
Relentless Kingdom LLC
01.2021 - 03.2026
Office coordinator
Golden Phoenix program
01.2020 - 03.2022
Waitress
The coffee shop
10.2019 - 12.2020
Parts specialist
O'Reillys auto
04.2019 - 01.2020
Assistant manager
Gateway wireless / cricket mobile
09.2018 - 01.2019
Pca
Above and beyond home health
01.2018 - 12.2019
High School Diploma - Child development
Pocahontas high
Cda - Child development
Black River Tech
No Degree - CNA
Sbs