Darrell Allison

Responsible for all highway execution within Walmart/Sams book of business.

Daily volume compliance – ICS, Carrier point / WTS, vendor.

Margin and revenue tracking

Award performance to expectation by IBU.

Weekly performance reviews with RCA improvement plan.

· Ecommerce – daily compliance metrics related to score card.

· Temp Control – PTA , service compliance

· ICS – daily communication with operational team for service opportunities.

· JBT – Score card compliance, weekly bid award metrics

· Port Dray – capacity usage, future outlook needs

Special Projects

Yearly Soil bid

· Communicate bid requirements and service expectations to soil team.

· Post award, ensure all operational details are aligned with Walmart.

· Daily alignment calls with soil team on performance, call outs.

Resilience

· Be aware at all times pending weather challenges that could affect the supply chain.

· During weather event, daily connectivity with resilience team to review call outs.

· Weekly alignment call with both sides of the resilience team, review additional needs.

· Post event reviews on COE if applicable.

Purchase Transportation

· Communication with team on daily needs by region, report to leadership.

· Push out end of week totals with future outlook on power needs.

• Strengthened client relationships by consistently delivering tailored solutions and maintaining open communication.
• Increased customer retention with proactive account management and personalized service.
• Led cross-functional teams to deliver projects on time, enhancing client trust and satisfaction.
• Coordinated with sales teams to identify and capitalize on new business opportunities.
• Enhanced client engagement by conducting regular meetings and providing detailed progress reports.
• Addressed and resolved client concerns promptly, improving overall client experience.

2005 hired as Sr operations Mgr to lead a team of 2 Customer experience Mgrs and 16 customer experience representatives.

Customer experience role

Understand and execute a $300mm + account with multi-mode solutions

Bid award compliance

Daily and weekly training schedules for new employees and continuous training schedules for all current employees with the Walmart team.

Assign special projects to high performing team members such Walmart TAB, and Blitz events.

Responsible for quarterly employee reviews with growth plans to promote.

Created a 4-tier career path within the Walmart team, reaching promotion goals of 2 employees a year.

Pre bid award alignment

Work with CE Mgrs to understand awarded volume, booking ownership and communicate any

known concerns pre bid implementation.

Operations role

Responsible for complete connectivity between Walmart and our operational teams in house.

Ownership of high-level service metrics for 400 trucks per day running CenterPoint business.

Daily morning reporting with marketing directors on previous days performance.

Performance deficiency plans and root cause analysis to improve.

Project planning – building dialog with company real-estate personnel for secured safe yard.

Hiring 3rdparty security personnel to man off site safe yard.

Working directly with director of operations on capacity needs.

Assigning onsite personnel at origin points for securement of required

Anti-theft trailer safety seal.

NWA Food Bank – Team Lead

To assemble a team for monthly volunteering to help separate bulk food donations for redistribution to selected charitable food bank locations.