Darren Young
Fayetteville
Summary
Driven IT professional with a strong background in technical support and troubleshooting. Skilled in resolving complex technical issues and implementing innovative solutions to enhance system efficiency. Proven track record of reliable problem-solving and effective issue resolution within collaborative team environments. Currently pursuing the Security+ cybersecurity certification while actively contributing to an ongoing cybersecurity project, demonstrating a commitment to continuous learning and professional growth. Passionate about leveraging technical expertise and teamwork to drive organizational success and improve overall performance.
Overview
10
10
years of professional experience
Work History
Sr. Helpdesk IT Technician
George’s Incorporated
05.2017 - Current
- Implementing Center for Internet Security standards across the company
- Maintaining office PCs, printers, mobile devices, and other IT equipment
- Active directory account management
- Creating and deploying desktop computer images
- Assisting with server storage and backup
- Assist coworkers and other IT agents with troubleshooting and resolving IT issues
- Managing inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Providing remote technical support, resolving issues quickly without requiring onsite visits whenever possible
- Streamlined IT support processes, resulting in increased productivity within the department
- Participating in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Systems Administrator
Northwest Arkansas Democrat-Gazette
06.2016 - 01.2017
- Maintain and troubleshoot company network
- Troubleshoot, repair, maintain and install IT equipment
- Assist employees with troubleshooting and resolving IT issues
- Technical support of multiple locations
Computer Lab Assistant
Northwest Arkansas Community College, Washington County Center
05.2015 - 06.2016
- Install, support, and maintain IT equipment
- Assist students, staff, and faculty with day-to-day troubleshooting and resolution of IT related issues
- Assist students with distance learning programs, including Blackboard
- Create and submit work orders for IT equipment
- Frequent written and verbal communication, including providing support via phone and email
Education
Bachelor of Professional Studies - Information Technology
Arkansas Tech University
08.2016
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Northwest Arkansas Community College
12.2014
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University of Arkansas
06.2013
Skills
- Proficient skills in Windows OS and macOS
- Desktop technical support
- Hardware installation
- Software configuration
- Remote support
- System administration
- Help desk operations
- IT documentation
- IT asset management
- Data retention
Timeline
Sr. Helpdesk IT Technician
George’s Incorporated
05.2017 - Current
Systems Administrator
Northwest Arkansas Democrat-Gazette
06.2016 - 01.2017
Computer Lab Assistant
Northwest Arkansas Community College, Washington County Center
05.2015 - 06.2016
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Northwest Arkansas Community College
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University of Arkansas
Bachelor of Professional Studies - Information Technology
Arkansas Tech University
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