Dasia Ricks
Hope
Summary
Focused professional passionate about promoting inclusion, critical thinking skills and student development. Skillful in managing classroom environments and student behavior with positive and proactive strategies. Excellent communication, relationship-building and problem-solving abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Classroom Instructor
Making Rainbows Of Hope
Hope
2023.11 - Current
- Broke down different techniques for children with all educational backgrounds, disabilities.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Oversaw and directed parent conferences, lesson plans and classroom activities.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Supported emotional well-being of students by demonstrating patience and understanding during challenging times.
Customer Support Representative (Remote)
Office Recruiters
Remote
2023.03 - 2023.12
- Provided email and live chat support to customers, maintaining a 95%+ satisfaction rate.
- Collaborated with team members via Slack and weekly Zoom check-ins.
- Troubleshot customer issues using remote access software tools.
- Developed relationships with customers through friendly interactions.
- Monitored performance metrics related to customer satisfaction scores.
Remote Administrative Assistant
Freelancers Union
Remote
2021.01 - 2022.11
- Manage scheduling, email correspondence, and documentation for clients.
- Utilize tools such as Zoom, Google Calendar, and Slack for daily coordination.
- Maintain organized filing systems via cloud storage platforms, like Google Drive and Dropbox.
Education
High School Diploma -
Hope High School
Hope, AR2024-05
Skills
- Lesson planning
- Classroom management
- Student assessment
- Inclusive teaching
- Behavior management
- Customer service
- Time management
- Team collaboration
- Documentation management
- Organizational skills
- Analytical thinking
Certification
- Cpr
- Telecommunication/dispatcher
- CCOT
Timeline
Classroom Instructor
Making Rainbows Of Hope
2023.11 - Current
Customer Support Representative (Remote)
Office Recruiters
2023.03 - 2023.12
Remote Administrative Assistant
Freelancers Union
2021.01 - 2022.11
High School Diploma -
Hope High School