David Flores
Fayetteville
Summary
Dynamic Family & Community Manager with a proven track record at EOA Children's Services, excelling in community engagement and partnership development. Skilled in motivational interviewing and fluent in English and Spanish, I empower families through tailored support and training initiatives, enhancing resource availability and fostering strong relationships within the community.
Overview
13
13
years of professional experience
Work History
Family & Community Manager
EOA Children's Services
06.2022 - Current
- Developed and implemented community engagement initiatives to enhance participation and strengthen relationships.
- Established partnerships with local businesses, enhancing resource availability for community projects and events.
- Created policies and procedures that helped strengthen the agency
- Facilitated staff and parent trainings
- Created staff and parent recognition programs
- Created recruitment strategies for the agency
- Conducted supervision meetings with staff
- Developed coaching plans for staff
Family Advocate
EOA Children's Services
02.2019 - 05.2022
- Provided guidance and advocacy for families navigating social services and educational systems.
- Established partnerships with local organizations to expand support networks for families in need.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Conducted assessments to identify family needs, tailoring interventions to promote well-being and stability.
- Collaborated with multidisciplinary teams to coordinate comprehensive service delivery for families in crisis.
- Facilitated workshops and training sessions on parenting skills, conflict resolution, and resource management.
Behavior Technician
Valley Behavioral Health Sys
09.2017 - 01.2019
- Facilitated therapeutic groups
- Provided daily reports to the administrative team on patient status
- Conducted one-on-one motivational interviewing with patients
- Created daily activities for the patients
Quality Assurance Analyst
Experian
05.2012 - 08.2017
- Graded calls for client teams
- Facilitated meetings with clients
- Facilitated coaching sessions with call center agents
- Created weekly and monthly reports on agent trends
Education
Bachelor of Arts - Psychology
Fort Hays State University
Hays, KS12-2018
Skills
- Community Engagement
- Fluent in English and Spanish
- Microsoft Office Software
- Communication and People Skills
- Problem-Solving Abilities
- Motivational Interviewing Skills
- Organizational and Time Management Skills
- Customer Service
- Data Entry
Timeline
Family & Community Manager
EOA Children's Services
06.2022 - Current
Family Advocate
EOA Children's Services
02.2019 - 05.2022
Behavior Technician
Valley Behavioral Health Sys
09.2017 - 01.2019
Quality Assurance Analyst
Experian
05.2012 - 08.2017
Bachelor of Arts - Psychology
Fort Hays State University
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