David Johnson
Summary
Versatile and dynamic professional with a proven track record at the City of North Little Rock, adept in critical thinking and mechanical troubleshooting. Excelled in high-stress situations, demonstrating exceptional customer service and teamwork, while significantly enhancing call center performance metrics. Skilled in preventive maintenance and emergency response, consistently achieving and surpassing employer expectations.
Overview
7
7
years of professional experience
Work History
911 Dispatcher
City of North Little Rock
09.2017 - 12.2019
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Read system maps and caller information, and documented details in system.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Contributed to improved overall call center performance by consistently meeting or exceeding key performance metrics in areas such as response time and accuracy rates.
Maintenance Technician
Arkansas Department of Veteran Affairs
09.2019 - 02.2023
- Operated varied hand and power tools to complete repairs.
- Operated heavy equipment (excavators, backhoes, etc.) to dig holes to specifications.
- Replaced worn or broken parts on machines and equipment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Repaired and replaced pumps, valves and motors.
Maintenance Technician
Arkansas Department of Veteran Affairs
02.2024 - Current
- Operated varied hand and power tools to complete repairs.
- Operated heavy equipment (excavators, backhoes, etc.) to dig holes to specifications.
- Replaced worn or broken parts on machines and equipment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Repaired and replaced pumps, valves and motors.
Pest Control Technician
Central Termite and Pest
03.2023 - 02.2024
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Applied chemical solutions on building surfaces to eliminate pests.
- Drove to customer residences and places of business to inspect for pests.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Prepared reports and kept detailed records of pest control activities.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
Education
Sylvan Hills High School
Sherwood, ARSkills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Call center operations background
- Inbound and outbound calls
- Service calls
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
Timeline
Maintenance Technician
Arkansas Department of Veteran Affairs
02.2024 - Current
Pest Control Technician
Central Termite and Pest
03.2023 - 02.2024
Maintenance Technician
Arkansas Department of Veteran Affairs
09.2019 - 02.2023
911 Dispatcher
City of North Little Rock
09.2017 - 12.2019
Sylvan Hills High School
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