Dawn Kenny
Brookland,AZ
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations. Knowledgeable Supervisor with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
24
24
years of professional experience
Work History
OWNER CLEANING BUSINESS
EXPRESS 52 CLEANING SERVICE LLC
08.2023 - Current
- Manage day-to-day business operations
- Provided exceptional customer service by addressing client concerns promptly, resulting in repeat business and positive feedback from patrons
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Conducted regular equipment maintenance checks, ensuring all appliances functioned properly for smooth daily operations
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Bar & Grill Manager
Halftime Bar & Grill
04.2020 - 08.2023
- Provided exceptional customer service by addressing guest concerns promptly, resulting in repeat business and positive feedback from patrons
- Monitored local food trends and competitor offerings to stay current and competitive in market, adjusting menu items as necessary
- Enhanced customer satisfaction by ensuring timely and accurate food preparation and presentation
- Assisted in hiring decisions by interviewing potential candidates, evaluating skills, experience, and fit for team
- Improved employee retention rates by fostering positive work atmosphere and offering opportunities for growth within company
- Optimized employee scheduling to maximize coverage during peak business hours while minimizing labor costs.
Inside Sales Representative Manager
Buildingstars
06.2016 - 02.2018
- Cold called; made multiple outbound calls to potential clients
- Researched potential leads from business directories, web searches, or digital resources
- Qualified leads from digital campaigns, conferences, references, etc
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations
- Presented and delivered information to potential clients
- Answered potential client questions and follow-up call questions
- Worked closely with outside sales team for closing deals
- Answered customers' questions regarding products, prices, and availability
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Assistant Finance Manager
Steve Schmitt Chevrolet
04.2011 - 05.2015
- Established relationships with new customers - Showed customers how to use acquired vehicles after delivery
- Maintained contact with existing customers through meetings, emails and by phone
- Advised customers regarding payment options, loans and leasing banking terms
- Negotiated delivery and price variations
- Ensured timely completion of month-end closing procedures for accurate financial statements
- Managed cash flow effectively through vigilant monitoring of incoming revenue streams and outgoing payments schedules
- Mentored junior finance staff members, fostering an environment of continuous learning and professional development
Assistant Human Resources Manager
Strata Mine Services
02.2009 - 03.2012
- Liaised with HR department to provide new employee enrollment including health benefits, payroll, policies and procedures
- Assisted Strata's safety department with all necessary accident information for worker's comp investigations and claims
- Recruited and interviewed stable workforce for operations
- Contributed to diversity initiatives by assisting with recruitment efforts that targeted underrepresented groups within the workforce
- Conducted exit interviews to gather valuable feedback from departing employees, identifying areas for improvement in retention efforts
- Evaluated job descriptions regularly to maintain consistency across departments while ensuring accurate reflection of position duties and responsibilities
- Organized employee engagement events to foster team building and strengthen relationships among staff members
- Entered information for 60 employees into Database.
- Held orientation for up to 20 new personnel to give information on drug screening, physical appointments, and new employee paperwork
Customer Service Rep
AT&T
04.2001 - 02.2006
- Handled approximately sixty incoming phone calls in shift
- Worked in team environment daily
- Resolved issues regarding technical and billing
- Handled transfer of service contracts with specialty group
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Business Management -
Wabash Valley Community College
Springfield, ILBusiness Communication -
Lincoln Land Community College
Springfield ILHigh school Diploma -
Hillsboro High School
Hillsboro IL05.1989
Skills
- Communication
- Problem-solving
- Patience
- Empathy
- Active listening
- Conflict resolution
- Time management
- Multitasking
- Attention to detail
- Relationship Building
- Verbal and written communication
- Team Leadership
- Staff Training and Development
- Staff Management
Timeline
OWNER CLEANING BUSINESS
EXPRESS 52 CLEANING SERVICE LLC
08.2023 - Current
Bar & Grill Manager
Halftime Bar & Grill
04.2020 - 08.2023
Inside Sales Representative Manager
Buildingstars
06.2016 - 02.2018
Assistant Finance Manager
Steve Schmitt Chevrolet
04.2011 - 05.2015
Assistant Human Resources Manager
Strata Mine Services
02.2009 - 03.2012
Customer Service Rep
AT&T
04.2001 - 02.2006
Business Management -
Wabash Valley Community College
Business Communication -
Lincoln Land Community College
High school Diploma -
Hillsboro High School
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