Daylen Johnson
Mountain Home
Summary
Highly motivated and professional individual with a proven track record of building productive relationships, resolving complex issues, and earning customer loyalty. With a solid six-year background in maintaining customer satisfaction and contributing to company success, brings a strong work ethic and sales expertise to every role. Throughout experience in telecommuting positions, has honed skills in active listening to customers, meeting productivity targets, and staying up-to-date on company offerings. Empathetic nature, reliability, and enthusiasm drive consistently satisfying customers and delivering exceptional results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Control Analyst
Hughes Education
12.2021 - Current
- Collaborated with business analysts and software development team to identify and convert business goals into data requirements.
- Determined root cause of data quality errors and recommended long-term solutions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
Customer Service Representative
FedEx Office
01.2020 - 11.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer questions about product availability and shipment times.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Direct Sales Representative
Renewal By Anderson
09.2019 - 01.2020
- Met customers in homes and businesses to discuss and demonstrate products.
- Educated customers on promotions to enhance sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Customer Service Representative
Computer Automation
05.2018 - 08.2019
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Compiled customer feedback and recommended service delivery improvements to management.
- Boosted sales revenue by skillfully promoting company options.
Lifeguard
Cloud 9 Ranch
05.2018 - 08.2018
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Monitored safety of all guests in and around swimming pool.
- Attentively watch over swimmers being quick to identify those in distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Completed basic maintenance and repairs to keep pools functioning properly.
Landscaper
Lawn Barbers
08.2015 - 07.2018
- Enhanced visibility and improved shapes of trees and bushes with proper pruning.
- Maintained routine landscaping schedules to boost lawn health and keep facilities professional.
- Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
- Removed overgrowth, hazards and debris from common pathways to improve usability.
- Applied weed- and pest-killing chemicals to lawns to protect growth and improve attractiveness.
- Mulched gardens, placed sod and adjusted soils.
Education
Bachelor of Science - Computer And Information Systems Security
University of Arkansas, Fayetteville
Fayetteville, AR03-2022
High School Diploma - undefined
Mountain Home High School
Mountain Home, AR03-2018
Skills
- P>Complaint resolution
- P>Good listening skills
- P>Quick learner
- P>Creative problem solving
- P>Computer proficient
- P>Stocking and replenishing
- Shipping procedures understanding
- Statistical analysis
- Inventory management
- Data interpretation
Certification
Comptia Security+ Certification
Timeline
Quality Control Analyst
Hughes Education
12.2021 - Current
Customer Service Representative
FedEx Office
01.2020 - 11.2021
Direct Sales Representative
Renewal By Anderson
09.2019 - 01.2020
Customer Service Representative
Computer Automation
05.2018 - 08.2019
Lifeguard
Cloud 9 Ranch
05.2018 - 08.2018
Landscaper
Lawn Barbers
08.2015 - 07.2018
High School Diploma - undefined
Mountain Home High School
Bachelor of Science - Computer And Information Systems Security
University of Arkansas, Fayetteville
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