Dayshanea Armstrong
Gassville
Summary
Administrative professional with strong organizational, documentation, and client communication skills. Experienced supporting office operations in regulated, high-confidentiality environments. Proficient in Microsoft Word, Excel, and PowerPoint with the ability to manage records, schedules, and professional correspondence. Detail-oriented, dependable, and well-suited to support legal office operations.
Overview
8
8
years of professional experience
Work History
Compliance Auditor
Baxter Health
Mountain Home
01.2025 - 07.2025
- Reviewed and organized confidential records, prepared documentation and reports, supported audit readiness, maintained accurate files, communicated findings clearly, and ensured compliance with organizational policies and regulatory standards.
Therapeutic Foster Care Parent Coordinator
Arisa Health
Jonesboro
01.2022 - 01.2024
- Coordinated schedules and documentation, maintained detailed case records, communicated professionally with clients and interdisciplinary teams, prepared reports and administrative materials, and ensured accuracy and compliance with program and state requirements.
Client Service Representative
MidSouth Health Systems / Arisa Health
Jonesboro
03.2021 - 01.2022
- Served as the first point of contact for clients, scheduled appointments, managed calendars, entered and maintained confidential records, handled phone and in-person communication professionally, and supported daily office operations.
Campus Patroller
Arkansas State University
Jonesboro
01.2018 - 01.2020
- Documented incidents and prepared reports, communicated clearly under pressure, maintained accurate records, and followed established procedures to support campus safety.
Education
Bachelor of Science - Social Work
Arkansas State University
College Prep-Plus Diploma -
Searcy High School
Skills
- Office administration and coordination
- Client intake and professional communication
- Document preparation and records management
- Scheduling and calendar coordination
- Confidential file handling
- Data entry and database maintenance
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Written correspondence
- Time management
- Multitasking
- HIPAA Privacy Rule awareness
- HIPAA Security Rule awareness
- Confidential information handling
- Protected Health Information (PHI) safeguards
- Minimum Necessary Standard application
- Compliance documentation review
- Internal audit support
- Risk identification and mitigation
- Policy and procedure adherence
- Regulatory standards monitoring
- Audit trail maintenance
- Corrective action follow-up
References
- Lora Stone, Compliance Chief, Baxter Health, 870-421-7767
- Rebecca Nail, LCSW, Arisa Health, 870-273-3883
Administrative Office Skills
- Office administration and coordination
- Client intake and professional communication
- Document preparation and records management
- Scheduling and calendar coordination
- Confidential file handling
- Data entry and database maintenance
- Microsoft Word, Excel, and PowerPoint
- Written correspondence
- Time management and multitasking
Timeline
Compliance Auditor
Baxter Health
01.2025 - 07.2025
Therapeutic Foster Care Parent Coordinator
Arisa Health
01.2022 - 01.2024
Client Service Representative
MidSouth Health Systems / Arisa Health
03.2021 - 01.2022
Campus Patroller
Arkansas State University
01.2018 - 01.2020
Bachelor of Science - Social Work
Arkansas State University
College Prep-Plus Diploma -
Searcy High School