Dazani Thomas
North Little Rock
Summary
Energetic and empathetic with natural ability to connect with others. Understands patient care protocols and proficient in communication and organizational skills. Committed to making meaningful impact on patient experiences and overall satisfaction.
Developed strong communication and organizational skills in healthcare environment, seeking transition into new field. Demonstrates natural ability to build rapport and maintain detailed records. Eager to apply these skills in fresh, dynamic context to drive positive outcomes.
Overview
2
2
years of professional experience
Work History
Patient Support Representative
Optum Healthcare
05.2025 - Current
- Assisted patients with inquiries, ensuring accurate information delivery and support.
- Maintained patient records using electronic health record systems for efficient data management.
- Collaborated with healthcare teams to coordinate patient services and streamline communication.
- Educated patients about treatment options, enhancing understanding of care processes.
Assistant Manager
DTLR
08.2024 - 05.2025
- Assisted in daily operations, ensuring smooth workflow and effective team collaboration.
- Supported management in scheduling staff and coordinating daily tasks to meet operational goals.
- Developed training materials for new employees, enhancing onboarding experience and knowledge retention.
- Implemented inventory tracking system, improving accuracy in stock management and reporting.
- Delivered excellent customer service by resolving complaints, addressing concerns, and ensuring a positive shopping experience.
Server Shift Leader
XPERIENCE Kitchen Lounge
12.2023 - 08.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on menu knowledge and point-of-sale systems.
- Coordinated shift schedules to optimize team coverage during peak hours.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Education
Associate of Science - Accounting
Pulaski Technical College
North Little Rock, AR05-2027
Skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Patient confidentiality
- Organizational skills
- Effective communication
- Patient safety
Timeline
Patient Support Representative
Optum Healthcare
05.2025 - Current
Assistant Manager
DTLR
08.2024 - 05.2025
Server Shift Leader
XPERIENCE Kitchen Lounge
12.2023 - 08.2024
Associate of Science - Accounting
Pulaski Technical College
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