Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deana Manasco

Newhope

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Meticulous Job Title with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges. Passionate Job Title offering Number years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Reliable Job Title well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Front Desk Clerk

Arkansas Department Of Parks (Daisy State Park)
10.2015 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected site deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.

Substitute Teacher

Kirby School District 140
08.2007 - 09.2015
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Education

High School

Dierks High School
Dierks, AR

Skills

  • Customer Service
  • Hotel Reservations
  • Guest Registration
  • Till Counting
  • Hospitality Service
  • Fee Calculation
  • Checking Guests In and Out
  • Business Correspondence
  • Creative Solutions
  • Verifying Reservations
  • Reminder Calls
  • VIP Support
  • Administrative Skills
  • Product and Service Sales
  • Nightly Audits
  • Staff Meetings
  • Social Perceptiveness
  • Multi-Line Phone Systems
  • Corrective Actions
  • Dynamic Communication Skills
  • Effective Planning
  • Listening Skills
  • Mail Routing
  • Payment Processing
  • Forecast Preparation
  • Suggestive Selling
  • Process Transactions
  • Problem-Solving Skills
  • Word Processing
  • Professional Relationships
  • Guest Ledger
  • Issue Identification
  • Verifying Data Accuracy
  • Cash Handling
  • Customer Loyalty
  • Lobby Maintenance
  • Room Charges
  • Facilities Management Software
  • Message Delivery
  • Guest Reception
  • Deposit Collection
  • Revenue Reviews
  • Data Input Software
  • Complaint Resolution
  • Patron Satisfaction
  • Time Management
  • Account Balancing
  • Check in and Checkout Procedures
  • Call Transfers
  • Two-Way Radio Operation
  • Training Junior Team Members
  • Office Supplies and Inventory
  • Serve Guests
  • Departmental Support
  • Customer Feedback
  • Reading Comprehension
  • Room Booking
  • Customer Engagement
  • HIPAA Guidelines
  • File Management
  • Phone Call Direction

Timeline

Front Desk Clerk

Arkansas Department Of Parks (Daisy State Park)
10.2015 - Current

Substitute Teacher

Kirby School District 140
08.2007 - 09.2015

High School

Dierks High School
Deana Manasco