Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

DeAnna Dimond

Sheridan

Summary

Dynamic shift manager with a proven track record in optimizing productivity and enhancing employee performance. Expertise in employee training, conflict resolution, and incident reporting drives operational excellence.

Overview

20
20
years of professional experience
1
1
Certification

Work History

shift manager

McDonalds
sheridan
03.2014 - Current
  • Supervised daily operations to ensure efficient workflow and employee performance.
  • Enforced company policies to maintain a safe and productive work environment.
  • Provided customer service support to resolve issues and enhance satisfaction.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between staff members in a professional manner.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Ensured compliance with food safety regulations and quality standards.
  • Maintained cleanliness and organization of work area.

Cashier

pizza pro
hampton
05.2007 - 10.2007
  • Operated cash register and handled customer transactions efficiently.
  • Processed credit and debit card payments securely and accurately.
  • Maintained cleanliness of the work area to meet health standards.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Followed company security procedures for handling large sums of money.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.

Cashier

McDonlads
sheridan
11.2005 - 03.2007
  • Operated cash register and handled customer transactions efficiently.
  • Provided excellent customer service and resolved inquiries promptly.
  • Processed credit and debit card payments securely and accurately.
  • Maintained cleanliness of the work area to meet health standards.
  • Implemented cash handling procedures to ensure accuracy during shifts.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

valver

ITW Shippers
Sheridan
06.2005 - 10.2005
  • Placed holes and sealed valves into dunnage bags.
  • Maintained a clean work environment.
  • I tested the bags for leaks.
  • ensured proper placements for the holes punched

Education

Some College (No Degree) - Cosmetology

Arkansas Career Training Institute
Hot Springs, AR

Skills

  • Employee training
  • Cash handling
  • Customer service
  • Incident reporting
  • Staff supervision
  • Conflict resolution
  • Problem solving
  • Relationship building

Accomplishments

  • manager of the year award

Certification

  • shift manager certification

Languages

English
Professional

References

References available upon request.

Timeline

shift manager

McDonalds
03.2014 - Current

Cashier

pizza pro
05.2007 - 10.2007

Cashier

McDonlads
11.2005 - 03.2007

valver

ITW Shippers
06.2005 - 10.2005

Some College (No Degree) - Cosmetology

Arkansas Career Training Institute

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DeAnna Dimond