Deanneane Williams
Camden
Summary
Skilled communications professional with proven experience in internal messaging and employee engagement. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in content creation, strategic planning, and stakeholder management. Reliable, efficient, and highly organized, bringing results-driven approach to internal communications.
Overview
13
13
years of professional experience
Work History
Tech Support Specialist
Harte Hanks
09.2023 - Current
- Trained for 40 hours of training per week on subjects such as troubleshooting, documentation, and product maintenance
- Escalating technical issues to correct departments
- Creating salesforce tickets to track issues
Claims Analyst
Devoted Health
12.2023 - 12.2024
- Developed strong customer service skills
- Performed statistical analyses for projects and reports related to potentially sensitive information loss in medical records, personal information, and Social Security numbers
- Filing claims on behalf of patients
- Assisting patients with setting up follow up appointments as needed
Customer Service Representative
Amazon.com
10.2016 - 03.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Tracking packages
- Issuing refunds and replacements
Administrative Assistant
On Time Insurance Agency
11.2011 - 10.2016
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
- Trained store personnel on how to interact with customers, not just sell items
- Maximized reach of key messages by utilizing various channels such as email, video, print materials, or face-to-face presentations.
- Researched and implemented new analytics methods to provide better metrics of employee performance and increase retention
- Analyzed transcripts of customer service calls to identify and rank customer service issues
- Managed content calendar for timely distribution of announcements, updates, or other pertinent information across multiple platforms.
- Streamlined company-wide communications through the creation of an efficient intranet platform.
- Promoted company vision through announcements and communications.
- Collaborated with HR to develop effective onboarding materials for new hires, ensuring seamless integration into the company culture.
Education
High School -
Newton High School
Covington, GA05.2009
Skills
- Customer service
- Computer literacy
- Communication skills
- Microsoft excel
- Microsoft word
- Leadership
- Documentation review
- Analysis skills
- Computer skills
- Time management
- Organizational skills
- Medical terminology
- Medical office experience
- Typing
- Clerical experience
- Medical collection
- Data entry
- Medical coding
- Content creation
- Employee engagement
- Digital communications
- Project management
- Team collaboration
- Data analysis
- Public speaking
- Strategic planning
- Internal communications
Languages
English
Full Professional
Timeline
Claims Analyst
Devoted Health
12.2023 - 12.2024
Tech Support Specialist
Harte Hanks
09.2023 - Current
Customer Service Representative
Amazon.com
10.2016 - 03.2022
Administrative Assistant
On Time Insurance Agency
11.2011 - 10.2016
High School -
Newton High School
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