Deborah Miller
Little Rock
Summary
Experienced in property management with a focus on lease administration and tenant relations. Successfully maintained positive relationships with tenants by addressing inquiries and resolving issues promptly, contributing to enhanced tenant satisfaction and retention. Demonstrated ability to manage administrative tasks efficiently, including document preparation, payment processing, and compliance with regulations. Proven track record in executing leases and coordinating communications, ensuring smooth operations during peak leasing periods.
Overview
7
7
years of professional experience
1988
1988
years of post-secondary education
Work History
Assistant Manager
Dial Equities
Little Rock
08.2019 - Current
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Responded quickly to emergency situations involving tenants or properties.
- Updated tenant records and maintained accurate files for all tenants.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Processed incoming payments from tenants in a timely manner.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Handled resident complaints and expedited maintenance requests.
- Met with prospective tenants to show property and assess applications or sign leases.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Coordinated tenant communications and resolved issues effectively, enhancing overall tenant satisfaction and retention rates.
- Provided administrative support during property showings and open houses, contributing to increased occupancy rates.
- Scheduled maintenance calls.
Education
McClellan High School
Little Rock, ARCertificate Medical Assistant - Medical Assistant
Eastern College of Health Vocations
Little Rock, ARSkills
- Property management
- Lease administration
- Tenant relations
- Rent collection
- Emergency response
- Records management
- Payment processing
- Complaint resolution
- Property showings
- Communication skills
- Administrative support
- Tenant retention
- Application assessment
- Document preparation
- Relationship management
- Customer service
- Conflict resolution
- Time management
- Data entry
- Multitasking and organization
- Decision-making
- Compliance
- Verbal and written communication
Timeline
Assistant Manager
Dial Equities
08.2019 - Current
McClellan High School
Certificate Medical Assistant - Medical Assistant
Eastern College of Health Vocations